At arenaflex, we're revolutionizing the way people experience the thrill of recreational purchases. Our cutting-edge technology and innovative risk strategies make lifestyle purchases – like powersports vehicles, RVs, and outdoor power equipment (OPE) – fast, easy, and accessible. We're passionate about connecting people with their passions and delivering a seamless, end-to-end digital buying experience.
As a remote-first company with over 550 employees and 30+ OEM and 4,000 dealer partners, we're committed to building a best-in-class servicing organization for our growing portfolio of powersports loans. We're seeking a talented and bilingual (fluent in Spanish) Customer Engagement Representative to join our Roadrunner Servicing Center in Irving, Texas.
**About arenaflex**
arenaflex is a leading provider of innovative solutions for the powersports industry. Our mission is to empower enthusiasts to pursue their passions by making lifestyle purchases accessible, easy, and fast. We're proud to be a remote-first company, offering a flexible and dynamic work environment that allows our team members to thrive.
**Job Summary**
As a Customer Engagement Representative at arenaflex, you'll play a critical role in delivering exceptional customer experiences and building strong relationships with our customers. You'll be responsible for handling inbound and outbound calls, processing phone payments, conducting customer interview calls, and resolving common customer concerns regarding their powersports loan. If you're a customer-focused professional with excellent communication skills and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
**Key Responsibilities**
* Handle an average of 80 inbound and outbound calls per day, providing exceptional customer service and resolving customer issues in a timely and professional manner.
* Process phone payments and ensure accurate and efficient payment processing.
* Conduct outbound customer interview calls to gather information and resolve customer concerns.
* Communicate and resolve customer issues via online chat channel, providing clear and concise solutions.
* Resolve common customer concerns regarding their powersports loan, including payment issues, loan terms, and other related matters.
* Meet monthly productivity and quality goals, ensuring high levels of customer satisfaction and loyalty.
* Comply with all federal and state-specific laws that regulate collections and servicing activities.
**Requirements**
* High School Diploma or GED required, with some college coursework a plus.
* Two years of customer service experience, preferably in auto finance or an installment loan portfolio. Collection experience is a plus.
* Minimum of 2 years related customer service experience in a fast-paced environment.
* Working knowledge of Word and Excel.
* Ability to master the use of web-based system of record (LoanPro) – Training Provided.
* Strong communication skills, both verbally and written, as roles are a combination of phone and chat communication.
* Bi-lingual English/Spanish a plus.
* Excellent "people" skills and a strong customer service attitude, with the ability to demonstrate problem-solving ability.
* Ability to work a flexible schedule, including some overtime, nights, weekends, and holidays. Honest with a strong work ethic, unscheduled absences are rare, and punctuality is essential.
**Benefits**
* Robust Health Care Plans (Medical, Dental & Vision)
* Up to 20 Days PTO (Accrued)
* Generous Parental Leave
* Retirement Plan (401k with Company Match)
* Educational Assistance/Tuition Reimbursement up to $3K/year
* Powersports Safety Benefit
* Gympass Wellness Benefit
**What We Offer**
At arenaflex, we're committed to providing a dynamic and supportive work environment that allows our team members to grow and thrive. We offer a range of benefits and perks, including:
* Flexible work arrangements, including remote work options
* Opportunities for professional development and growth
* Collaborative and inclusive team environment
* Recognition and rewards for outstanding performance
* Access to cutting-edge technology and tools
* A comprehensive benefits package, including health, dental, and vision insurance
**Why Join arenaflex?**
If you're a customer-focused professional with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Customer Engagement Representative at arenaflex, you'll have the chance to:
* Make a real difference in people's lives by delivering exceptional customer experiences
* Work with a talented and dynamic team of professionals who share your passion for customer service
* Develop your skills and knowledge in a fast-paced and ever-changing industry
* Enjoy a comprehensive benefits package and competitive compensation
* Be part of a company that's committed to innovation, excellence, and customer satisfaction
**How to Apply**
If you're ready to take your customer service career to the next level, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion, and other terms and conditions of employment.
Apply for this job