At arenaflex, we are dedicated to providing exceptional patient care and services to our community. As a valued member of our team, the Intake Data Entry Specialist plays a crucial role in ensuring the smooth processing of referrals, maintaining accurate records, and delivering outstanding customer service. If you are a detail-oriented, organized, and compassionate individual with a passion for healthcare, we encourage you to apply for this exciting opportunity.
**Job Summary:**
We are seeking an experienced Intake Data Entry Specialist to join our team at arenaflex. As a key member of our intake department, you will be responsible for processing referrals, collaborating with healthcare professionals, and providing exceptional customer service to patients and their families. If you are a motivated and results-driven individual with a strong work ethic, we invite you to apply for this challenging and rewarding role.
**Key Responsibilities:**
* Process referrals as they are called or arrive in the office, collaborating with intake RNs/LPNs for disposition of referrals
* Appropriately communicate information according to department policies and procedures, ensuring timely and accurate communication with patients, families, and healthcare professionals
* Organize and perform work effectively and efficiently, maintaining accurate records and meeting productivity standards
* Maintain and adjust schedule to enhance department performance, ensuring seamless operations and excellent customer service
* Demonstrate positive interpersonal relations with team members, patients, and families, upholding arenaflex's mission, vision, and values
* Participate in quality improvement initiatives, providing feedback and suggestions for process enhancements
**Quality of Work (40%):**
* Processes referrals as they are called or arrive in the office, collaborating with intake RNs for disposition of referrals
* Reviews incoming referrals and accurately creates electronic files in HCHB within established time frames
* Coordinates with liaisons, intake staff, and referral sources when missing or incomplete information is received
* Keys large volumes of highly complex statistical data into the computer with speed and accuracy
* Monitors all pending weekend and holiday admission/readmission referrals to determine if packet is complete and episode is started
**Productivity/Use of Time (40%):**
* Organizes and performs work effectively and efficiently, maintaining accurate records and meeting productivity standards
* Daily maintenance of Forcura documenting on all pending referrals
* Referrals are processed into an EMR
* Maintains zero complaints from the community on timeliness of answering phones for the intake team
**Team Work, Mission, Vision, Values (20%):**
* Demonstrates positive interpersonal relations in dealing with all members of the team, including co-workers, supervisors, physicians, and patients
* Responds to all customers in a courteous, sensitive, and respectful manner
* Maintains confidentiality in all professional areas and considers the needs of clients and their families, other employees, physicians, visitors, and all members of the community
* Manages stress and personal feelings without a negative impact on the team
* Completes the review period without any formal disciplinary action
**Job Specifications:**
* Education: High School Diploma or equivalent; secondary education preferred
* Licensure/Certification: Not required
* Experience: At least two years of computer experience, preferably in the field of healthcare; prior experience in customer service/physician relations preferred; experience with medical insurance verification required
* Essential Technical Skills: Must be able to write, use the telephone, read, and speak clearly; computer literate and demonstrated experience with Microsoft Office
* Interpersonal Skills: Must possess excellent communications skills; ability to develop and maintain working relationships with patients, staff, and public; effective listening skills
* Essential Physical Requirements: Ability to sit/stand for extended periods of time; must be able to stoop, bend, sit, and operate office equipment
* Essential Mental Requirements: Ability to deal effectively in stressful situations; ability to organize and prioritize; learn new skills and techniques; able to learn and use supportive services
* Essential Sensory Requirements: Visual acuity, touch, hearing, and speaking
**Work Environment and Culture:**
* arenaflex is a dynamic and supportive work environment that values teamwork, innovation, and excellence
* Our team is dedicated to providing exceptional patient care and services to our community
* We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan
* arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace
**Compensation and Benefits:**
* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Comprehensive training and support to ensure success in the role
* Flexible scheduling and work-life balance
**How to Apply:**
If you are a motivated and results-driven individual with a passion for healthcare, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
**Note:**
arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We are proud to be an employer of choice for talented individuals from diverse backgrounds.
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