Join arenaflex, a two-time INC 500 U.S. based company with over 28 years of experience in providing mission-critical infrastructure to application, platform, and hosting clients, as we seek multiple remote Social Media Customer Service Specialists to ensure the best possible experience for users of our global social media platform, Match Awards. As a vital support link between our user community and development team, you will play a crucial role in identifying and rectifying issues, with a keen focus on continual improvement.
**About arenaflex**
arenaflex is a privately-held North Carolina based firm specializing in providing mission-critical infrastructure to application, platform, and hosting clients. Founded as a garage enterprise in 1995 by Clarence Briggs, a service disabled veteran businessman, arenaflex is a 100% privately owned Infrastructure as a Service (IaaS) company that provides infrastructure resources to application, platform, and web hosting clients around the world, ranging from small to medium-sized companies and organizations to Fortune 500 businesses, state, and federal government entities. arenaflex outright owns and operates a 93,000 Square Foot data center in its Corporate Headquarters in Fayetteville, NC. arenaflex's core business is providing Infrastructure as a Service (IaaS) to web site and application hosting clients. arenaflex is a privately-owned company and is the longest standing web hosting company in the industry, with a consistent track record of unblemished profitability, a major reason why arenaflex is the only hosting provider to have earned a place on the Inc 500 list two times and the Deloitte & Touche Fast 500 list three times.
**Key Responsibilities:**
* Show new users how to create effective profiles to maximize their contract, grant, financing, and loan opportunities.
* Engage with users on our social media Platform, addressing their queries and concerns.
* Respond to customer questions through our in-house ticket system, chat, conferencing, and phone support.
* Work with our in-house tools to conduct Beta Testing and ensure the smooth functionality of our Platform.
* Analyze relevant data identifying trends, failures, and opportunities.
* Collaborate with our marketing team to optimize PPC and SEO strategies.
* Identify potential product bugs reported by real users and coordinate with the development team for resolutions.
**Essential Qualifications:**
* Minimum of two years of experience or higher level education regarding social media.
* Knowledge and experience with Microsoft Office, VPN, and CRM tools.
* Exceptional written and spoken English communication skills & ability to use AI for research.
* Ability to engage professionally and empathetically with users on social media platforms.
* Proactive and able to work remotely and independently with minimal supervision.
**Preferred Qualifications:**
* A plus to communicate in English & one or more other languages natively or using Google Translate/ AI.
* Experience with social media platforms, including but not limited to Facebook, Twitter, Instagram, and LinkedIn.
* Familiarity with customer relationship management (CRM) software and ticketing systems.
* Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.
* Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines.
**Skills and Competencies:**
* Strong communication and interpersonal skills, with the ability to engage with users on social media platforms.
* Ability to work independently and as part of a team, with minimal supervision.
* Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.
* Experience with social media platforms, including but not limited to Facebook, Twitter, Instagram, and LinkedIn.
* Familiarity with customer relationship management (CRM) software and ticketing systems.
* Strong technical skills, including but not limited to Microsoft Office, VPN, and CRM tools.
**Career Growth Opportunities and Learning Benefits:**
* arenaflex offers a comprehensive training program for new hires, including onboarding, training, and development opportunities.
* Opportunities for career growth and advancement, with a focus on promoting from within.
* arenaflex invests in the professional development of its employees, with opportunities for training, education, and certification.
* arenaflex offers a dynamic and supportive work environment, with a focus on teamwork and collaboration.
**Work Environment and Company Culture:**
* arenaflex is a remote-friendly company, with a flexible work environment that allows employees to work from anywhere.
* arenaflex values diversity, equity, and inclusion, with a commitment to creating a workplace that is welcoming and inclusive for all employees.
* arenaflex offers a comprehensive benefits package, including health insurance, retirement savings, and paid time off.
* arenaflex is committed to giving back to the community, with a focus on philanthropy and volunteerism.
**Compensation, Perks, and Benefits:**
* arenaflex offers a competitive salary and benefits package, including health insurance, retirement savings, and paid time off.
* arenaflex offers a comprehensive training program for new hires, including onboarding, training, and development opportunities.
* arenaflex invests in the professional development of its employees, with opportunities for training, education, and certification.
* arenaflex offers a dynamic and supportive work environment, with a focus on teamwork and collaboration.
**How to Apply:**
If you are a motivated and experienced social media customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity at arenaflex. Please submit your resume and a cover letter outlining your qualifications and experience. arenaflex is an equal opportunity employer, committed to diversity, equity, and inclusion.
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