Are you a detail-oriented and organized individual with a passion for delivering exceptional customer service? Do you thrive in a dynamic, remote work environment where your contributions make a difference? Look no further than arenaflex, a leading healthcare technology company dedicated to preventing preventable blindness. We're seeking an experienced Billing Data Entry Specialist to join our team and play a crucial role in supporting our internal and external customers.
**About arenaflex**
arenaflex is revolutionizing the way healthcare providers manage chronic eye diseases, leveraging data-driven virtual care management to address the growing problem of preventable blindness. With a strong focus on patient engagement, our Intelligent Engagement Platform combines behavioral and psychosocial information with clinical data to create tailored, high-impact patient engagements. By promoting adherence, addressing barriers to care, and coordinating care with other providers, we're helping people affected by chronic eye conditions live healthier, longer lives.
**Job Overview**
As a Billing Data Entry Specialist at arenaflex, you'll play a vital role in ensuring timely resolution of benefits questions, maintaining accurate data entry, and providing essential reporting to help achieve our revenue goals. You'll work closely with our internal teams, including our Customer Care and Enrollment teams, to address tickets related to Out-of-Pocket (OOP) costs, respond to eligibility-related questions, and manage the referral process for optometrists.
**Key Responsibilities**
* Complete all necessary encounters for various practices, ensuring accurate data entry in the appropriate Electronic Health Record (EHR) systems.
* Manage the referral process for optometrists by entering referrals from the EHR into Salesforce.
* Perform benefits verification prior to sending information to the Enrollment Manager.
* Address tickets related to OOP costs as generated by the Customer Care (CC) team.
* Respond to eligibility-related questions from the Enrollment Team as needed, utilizing EHR data.
* Maintain accurate and up-to-date records, ensuring compliance with regulatory requirements and company policies.
**Essential Qualifications**
* High School Diploma or GED.
* Minimum of 1 year of administrative, data entry, or equivalent experience.
* Proficient in Microsoft Office or Google Suite, with experience in Excel or Google Sheets.
* Typing speed of 30-40 words per minute.
* Familiarity with Electronic Health Records (EHR), preferably NexTech or Athena.
* Experience with clinical data entry (preferred).
* Familiarity with Salesforce (preferred).
* Knowledge of full cycle billing or coding processes (preferred).
**Preferred Qualifications**
* Associate's or Bachelor's degree in a related field.
* 2+ years of experience in a similar role.
* Certification in medical billing or coding (e.g., CPC, CCS-P).
* Experience working in a remote environment.
**Work Environment and Culture**
At arenaflex, we prioritize trust, collaboration, and continuous learning, ensuring a healthy work-life balance. Our remote work environment is dynamic, inclusive, and supportive, with regular team meetings and open communication. We foster a culture of recognition, offering regular feedback, performance incentives, and growth opportunities. Join our team and be part of a forward-thinking, remote-first organization where your contributions make a difference, and your well-being is prioritized.
**Benefits and Perks**
* Competitive hourly rate: $19.00 - $21.00/hr.
* Medical insurance for full-time employees.
* 8 paid holidays and discretionary time off (DTO).
* Flexible schedule and remote work environment.
* 401(k) plan.
* Dental insurance.
* Flexible spending account.
* Health insurance.
* Life insurance.
* Paid time off.
* Parental leave.
* Referral program.
* Vision insurance.
* Employee Wellness Program.
**How to Apply**
If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We're an equal opportunity employer that values diversity at all levels. All individuals are encouraged to apply. If you need assistance or an accommodation due to a disability, please contact us at:
[email protected] (no unsolicited resumes please).
**Disclaimer**
This job description is subject to change based on business needs, advancements in regulations, and workflow adjustments. Continuous review and adjustments will be made to ensure alignment with the company's goals and objectives.
**Equal Employment Opportunity**
arenaflex provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
**E-Verify Participation**
We are an E-Verify employer.
**Application Status**
For application status, please email:
[email protected] (No phone calls please). Due to an increase in fraudulent activity, please verify any communication is coming from our domain ending in arenaflex.com, and not a similar domain.
**Recruitment Services Agreement**
Please be advised that arenaflex only accepts resumes for compensation from agencies that have a signed agreement with arenaflex. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of arenaflex. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.
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