At arenaflex, we're on a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As a leading provider of cloud security solutions, we're committed to delivering high-impact experiences and identifying solutions that drive customer success. We're now seeking an experienced Customer Success Engineer to join our team in the West/Central region, reporting to the Manager, Customer Success Engineering.
**About arenaflex**
arenaflex is a pioneering company that operates the world's largest security cloud, accelerating digital transformation for enterprises worldwide. Our AI-powered Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Named a Best Workplace in Technology by Fortune and others, arenaflex fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry.
**The Role**
As a Customer Success Engineer, you will be part of the AMS Customer Success Engineering organization and responsible for driving value and customer outcomes across all segments. Your primary focus will be on engaging with large customers through technical workshops, providing recommendations related to their environment, and increasing their Value Realization. You will also present at customer events such as Zscaler User Groups, covering best practices for achieving goals, experiences, and recommendations around arenaflex technology.
**Key Responsibilities:**
* Work with Customer Success and Sales teams to drive value and customer outcomes across all segments.
* Engage with large customers through technical workshops and provide recommendations related to their environment with the objective to increase their Value Realization.
* Present at customer events such as Zscaler User Groups, covering best practices for achieving goals, experiences, and recommendations around arenaflex technology.
* Deliver internal technical sessions to Customer Success Managers to help them drive technology adoption at scale through training and building adoption playbooks.
* Work cross-functionally with Customer Success, Product Engineering, and Support teams across arenaflex.
**What We're Looking for (Minimum Qualifications):**
* 5+ years of work experience in similar customer-facing positions (e.g., Solution Engineer) within Enterprise-level businesses.
* Ability to frame and simplify content and messaging for various audiences: technical, management, and executive.
* Ability to understand technology and translate to business implications, driving value realization conversations.
* German native and English language skills.
**What will Make You Stand Out (Preferred Qualifications):**
* Expert (SME) in 2 or more areas among: Internet & Routing Protocols, Internet & Security Technologies, Authentication & SAML/Identity Provider systems, Web-based security & infrastructure solutions, Traffic Forwarding & Policy-based routing concepts.
* Evidential experience in discovery and influencing skills leading to high impact on customer adoption and Value Realization.
**What We Offer**
* Competitive salary range: $156,000 - $183,750 USD (base pay range).
* Comprehensive benefits program, including various health plans, time off plans for vacation and sick time, parental leave options, retirement options, education reimbursement, and in-office perks.
* Opportunity to work with a leading provider of cloud security solutions and be part of a global, customer-focused team.
* Collaborative and inclusive work environment that fosters growth and innovation.
* Career growth opportunities and learning benefits to help you develop your skills and expertise.
**Why Join arenaflex?**
* We believe that diversity drives innovation, productivity, and success. We're committed to creating a representative and impactful team, and a culture where everyone belongs.
* We're proud to be an equal opportunity and affirmative action employer, celebrating diversity and committed to creating an inclusive environment for all of our employees.
* We're committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long-term conditions, mental health conditions, or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
**How to Apply**
If you're passionate about building and innovating for the greater good, and you're looking for a challenging and rewarding role, we encourage you to apply for this position. Please submit your application through the link below:
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