At arenaflex, we're revolutionizing the way people connect and explore the world through our innovative eSIM service, Saily. As a global leader in cybersecurity and internet privacy solutions, we're committed to shaping a more secure and peaceful online future for people everywhere. We're now seeking an experienced Customer Lifecycle Manager to join our Commercial team and drive revenue growth and customer engagement at arenaflex.
**About arenaflex**
arenaflex is a global leader in internet privacy and security solutions, with a mission to shape a more secure and peaceful online future for people everywhere. Established in 2012, we now have over 1400 employees and serve millions of users worldwide. Our team has a global vision to expand our portfolio of advanced cybersecurity solutions, including NordVPN, NordLayer, NordLocker, NordPass, NordProtect, NordStellar, and Saily.
**Why Join arenaflex?**
At arenaflex, we offer a unique opportunity to work with a global team of innovators, entrepreneurs, and experts in the field of cybersecurity and internet privacy. We're committed to providing a supportive and inclusive work environment that fosters growth, creativity, and collaboration. Our benefits package includes:
* Access to arenaflex products, used by millions of users worldwide
* Professional growth opportunities through internal and external events, online training, conferences, and books
* Health benefits, including private health insurance, online and on-site workouts, and consultations
* Mental wellbeing support through access to mental health tools like Calm, Headspace, and Mindletic
* Team spirit through team buildings and parties with games, shows, tastings, food coupons, gifts, and more
* Additional vacation days and paid leave for special occasions
* Flexibility in working time arrangement
**Job Description**
We're seeking an experienced Customer Lifecycle Manager to join our Commercial team and drive revenue growth and customer engagement at arenaflex. As a key member of our team, you'll be responsible for developing and owning customer lifecycle strategies that drive engagement, up-/cross-sell, and retention. You'll work closely with marketing, product, and data teams to balance business growth with exceptional customer experience.
**Key Responsibilities:**
* Develop and own customer lifecycle strategies that drive engagement, up-/cross-sell, and retention
* Set up trigger-based communication flows across customer lifecycle – onboarding, engagement, retention, and win-back – using a marketing automation platform
* Continuously test and optimize messaging, offers, frequency, and channel mix (email, in-app, push notifications) to maximize customer value, boost engagement, and reduce churn
* Collaborate with marketing, product, and data teams to balance business growth with exceptional customer experience
* Analyze customer data and behavior to create segmentation-based, personalized communication flows
* Gather and analyze customer feedback to identify pain points and adjust communication accordingly
* Stay informed on industry trends and best practices in lifecycle marketing, automation, and customer value management
**Core Requirements:**
* Successful previous experience in a similar role in Customer Value Management, CRM, or Lifecycle Marketing fields, preferably in telecom, travel, or other subscription-based businesses
* Experience with CRM tools and marketing automation platforms: Braze (preferably), Salesforce, Iterable, or similar
* Highly analytical, result-oriented mindset and proven ability to interpret data and turn insights into actions
* Proven ability to collaborate cross-functionally with colleagues of diverse seniority
* Self-starter who thrives in a fast-paced, high-growth environment
**Salary Range:**
* Gross Salary: 3100-5300 EUR/Month
**What We Offer:**
* A dynamic and supportive work environment
* Opportunities for professional growth and development
* Competitive salary and benefits package
* Flexible working time arrangement
* Access to arenaflex products and services
* Opportunities to work with a global team of innovators and experts in the field of cybersecurity and internet privacy
**How to Apply:**
If you're a motivated and experienced Customer Lifecycle Manager looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Note:**
arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that fosters growth, creativity, and collaboration.
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