At arenaflex, we're passionate about inspiring and improving the world by coloring and protecting what matters. Our paints, coatings, and innovative solutions make the places and spaces in our world brighter and stronger. As a Customer Service Specialist, you'll play a vital role in delivering exceptional customer experiences and driving sales growth in our retail stores.
**About arenaflex**
arenaflex is a leading global manufacturer and distributor of paints, coatings, and related products. We're committed to innovation, quality, and customer satisfaction. Our purpose is to inspire and improve the world by coloring and protecting what matters. We're proud to be an Equal Employment Opportunity employer, and we welcome candidates from diverse backgrounds.
**Job Summary**
As a Customer Service Specialist, you'll work closely with wholesale and retail customers to determine their needs, answer their questions, and recommend the right solutions. You'll be responsible for ensuring high levels of customer satisfaction, processing sales transactions accurately, and achieving sales goals. You'll also be expected to maintain precise work order files, pull products from the sales floor or warehouse, and assist with deliveries.
**Key Responsibilities**
* Ensure high levels of customer satisfaction through excellent sales service
* Assist customers in person and over the phone by determining needs and presenting appropriate products and services
* Build productive trust relationships with wholesale and retail customers
* Process sales transactions accurately and consistently with policies and procedures
* Follow and achieve sales goals on a monthly, quarterly, and yearly basis
* Maintain precise work order files and formulas
* Pull appropriate products from the sales floor or warehouse
* Tint and mix products, as needed, to customer specifications
* Stock shelves and set up displays
* Clean store equipment
* Load/unload delivery trucks
* Assist in making deliveries, as needed
* Maintain in-stock and presentable condition assigned areas
* Remain knowledgeable on products offered and discuss available options
* Comply with inventory control procedures
* Suggest ways to improve sales
**Minimum Requirements**
* Must be at least eighteen (18) years of age
* Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
* Must have a valid, unrestricted Driver's License
* Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
* Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
**Preferred Qualifications**
* Have at least a High School diploma or GED
* Have at least one (1) year experience working in a delivery, retail, or customer service position
* Have previous work experience selling paint and paint-related products
* Have previous work experience operating tinting and mixing equipment
* Ability to read, write, comprehend, and communicate in more than one language
* Ability to read, write, comprehend, and communicate in Spanish
**What We Offer**
* Competitive hourly rate starting at $18.75
* Opportunities for career growth and professional development
* Comprehensive benefits package, including health insurance, retirement savings, and paid time off
* A dynamic and inclusive work environment
* Recognition and rewards for outstanding performance
* The chance to work with a leading global manufacturer and distributor of paints, coatings, and related products
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the "Apply for the job now!" link below.
**Application Process**
Our application process typically involves three steps:
1. Online Application: Create your profile by entering or importing your details from one of our job board partners.
2. Digital Interview: Complete a digital video interview via HireVue, our interview partner.
3. In-Store Interview: Meet with our team in a store, specialty wholesale branch, floorcovering facility, or delivery service terminal.
**Equal Employment Opportunity**
arenaflex is an Equal Employment Opportunity employer. We welcome candidates from diverse backgrounds and are committed to creating an inclusive work environment. We do not discriminate against any individual based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.
**Benefits**
arenaflex offers a comprehensive benefits package, including:
* Health insurance
* Retirement savings
* Paid time off
* Recognition and rewards for outstanding performance
* Opportunities for career growth and professional development
**Compensation**
The hourly rate for this position starts at $18.75. Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range.
**Location**
This position is located in Wheeling, IL, and you'll be working at Store #3711, located at 865 W Dundee Road. You may also be asked to assist with hour coverage at nearby stores.
**Job Type**
This is a part-time position.
**Contact Us**
If you have any questions or would like more information about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!
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