At arenaflex, we're committed to transforming the spaces where people live, work, and meet with innovative electrical and digital building infrastructures. As a global specialist in electrical and digital building infrastructures, we're dedicated to improving lives by providing simple, innovative, and sustainable solutions. Our Data Power & Control Division is a leading provider of innovative solutions for data centers, building networks, and facility infrastructures. We're seeking an experienced Customer Service Representative to join our team and provide exceptional customer service to our clients.
**About arenaflex**
arenaflex is a global, publicly traded company listed on the Euronext with revenue of 7 billion, and products sold in 180 countries. Our company represents over 150 years of innovation, and our purpose is to improve lives by transforming the spaces where people live, work, and meet. Every day, over 39,000 arenaflex employees work hard to enhance the buildings of tomorrow.
**About arenaflex North and Central America**
arenaflex North and Central America (arenaflex NCA) employs over 6,500 associates in 50 locations, working across six divisions/sector: Audio Visual, Building Controls Systems, Data Power and Controls, Electrical Wiring Systems, and Lighting. We hold a leading position in every North American market we serve and focus on exceeding our customers' needs within the commercial, residential, and industrial industries.
**Job Summary**
We're seeking an experienced Customer Service Representative to join our Data Power & Control Division. As a Customer Service Representative, you will be responsible for answering customer inquiries, processing orders, researching and resolving requests, and utilizing product knowledge to improve sales and maintain customer satisfaction. You will maintain an ongoing relationship with customers, sales staff, distribution, purchasing, manufacturing, and marketing.
**Key Responsibilities**
* Using professional written and verbal communications via phone, fax, or e-mail, processes orders received by mail, telephone, Fax, EDI, and/or through personal customer contact. Provides pricing, availability, and schedule information within established guidelines.
* Researches and obtains resolution of a variety of customer inquiries. Expedites the delivery of selected orders. Tracks order activity and alerts appropriate staff of any potential delivery problems. Services as communication link between customers and sales staff to assure responsiveness.
* Fosters open communication internally and externally and champions creative change to improve processing and service levels. Provides guidance and assistance to new or less experienced staff.
* Performs other similar and related duties as required.
**Qualifications**
**Required Skills**
* Education: A.S. degree in business or related or equivalent combination of education and experience. Experience with manufacturing or electrical industry required.
* Experience: Minimum of three years' experience in a successful customer environment/position.
* Experience with Salesforce, preferred.
* Skills/Knowledge/Abilities:
+ Experience with manufacturing or electrical industry, required. Experience in Data Centers and extensive product knowledge is a plus, but not required.
+ Experience collaborating with sales required, exposure to Salesforce preferred.
+ Requires strong organizational and time management skills, close attention to detail and be able to effectively handle multiple priorities. Ability to work in a high volume, fast-paced environment is a must.
+ Strong computer skills, proficient with word processing, spreadsheet, and presentation software, e-mail, and meeting management software. Ability to use the internet and web-based resources efficiently and effectively. Must be proficient with mainframe order entry application, with demonstrated ability to type 50 w.p.m. with 100% accuracy.
+ Must be highly collaborative and able to work in a team-based environment. Must have demonstrated exceptional customer service skills and a strong customer orientation.
+ Must have excellent verbal and written communication skills and be able to communicate effectively across all levels of the organization. Ability to give and receive detailed/complex information in an understandable way. Presentation and training experience is a plus.
+ Must possess strong analytical skills and the ability to identify trends and establish proactive corrective actions.
**Work Environment and Company Culture**
As a remote Customer Service Representative, you will work in a fast-paced, dynamic environment with a team of experienced professionals. You will have the opportunity to work with a variety of customers, sales staff, and other stakeholders to provide exceptional customer service and support. arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.
**Compensation and Benefits**
arenaflex offers a competitive salary range of $38,000 - $48,000, depending on experience. We also offer comprehensive medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, above-benchmark paid maternity and parental leave, paid time off to volunteer, and an active/growing Employee Resource Group network.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination.
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