At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a leading global specialist in electrical and digital building infrastructures, we're committed to improving lives by transforming the spaces where people live, work, and meet. We're now seeking an experienced Customer Service Representative to join our Data Power & Control Division, working remotely to provide top-notch support to our customers.
**About arenaflex**
arenaflex represents over 150 years of innovation, with a global presence in 180 countries and a revenue of 7 billion. Our purpose is to enhance the buildings of tomorrow with electrical and digital infrastructures and connected solutions that are simple, innovative, and sustainable. Every day, over 39,000 arenaflex employees work hard to deliver exceptional products and services that meet the evolving needs of our customers.
**About arenaflex North and Central America**
arenaflex North and Central America (arenaflex NCA) employs over 6,500 associates in 50 locations, working across six divisions/sector: Audio Visual, Building Controls Systems, Data Power and Controls, Electrical Wiring Systems, and Lighting. We hold a leading position in every North American market we serve and focus on exceeding our customers' needs within the commercial, residential, and industrial industries.
**About arenaflex's Data Center Power and Control Division**
Our Data Center Power and Control Division is a leader in the industry, empowering arenaflex to produce innovative solutions for data centers, building networks, and facility infrastructures. Our division designs, manufactures, and markets world-class products for a more productive and sustainable future. The exceptional reliability of our technologies results from decades of proven performance and a dedication to research and development.
**Job Summary**
As an Experienced Customer Service Representative, you will be responsible for providing exceptional customer service, processing orders, researching and resolving customer inquiries, and utilizing product knowledge to improve sales and maintain customer satisfaction. You will be the primary point of contact for customers, sales staff, distribution, purchasing, manufacturing, and marketing, fostering open communication and championing creative change to improve processing and service levels.
**Key Responsibilities**
* Using professional written and verbal communications via phone, fax, or e-mail, processes orders received by mail, telephone, Fax, EDI, and/or through personal customer contact. Provides pricing, availability, and schedule information within established guidelines.
* Researches and obtains resolution of a variety of customer inquiries. Expedites the delivery of selected orders. Tracks order activity and alerts appropriate staff of any potential delivery problems. Services as communication link between customers and sales staff to assure responsiveness.
* Fosters open communication internally and externally and champions creative change to improve processing and service levels. Provides guidance and assistance to new or less experienced staff.
* Performs other similar and related duties as required.
**Qualifications**
**Required Skills**
* A.S. degree in business or related field or equivalent combination of education and experience.
* Experience with manufacturing or electrical industry required.
* Minimum of three years' experience in a successful customer environment/position.
* Experience with Salesforce, preferred.
* Strong organizational and time management skills, close attention to detail, and ability to effectively handle multiple priorities.
* Ability to work in a high volume, fast-paced environment.
* Strong computer skills, proficient with word processing, spreadsheet, and presentation software, e-mail, and meeting management software.
* Ability to use the internet and web-based resources efficiently and effectively.
* Must be proficient with mainframe order entry application, with demonstrated ability to type 50 w.p.m. with 100% accuracy.
* Highly collaborative and able to work in a team-based environment.
* Demonstrated exceptional customer service skills and a strong customer orientation.
* Excellent verbal and written communication skills and ability to communicate effectively across all levels of the organization.
* Ability to give and receive detailed/complex information in an understandable way.
* Presentation and training experience is a plus.
* Strong analytical skills and ability to identify trends and establish proactive corrective actions.
**Essential Qualifications**
* Experience with Data Centers and extensive product knowledge is a plus, but not required.
* Experience collaborating with sales required, exposure to Salesforce preferred.
**Preferred Qualifications**
* Presentation and training experience.
* Strong analytical skills and ability to identify trends and establish proactive corrective actions.
**What We Offer**
* Competitive salary range: $38,000 - $48,000
* Comprehensive medical, dental, and vision coverage
* Distinctive benefits like a high employer 401K match, above-benchmark paid maternity and parental leave, paid time off to volunteer, and an active/growing Employee Resource Group network
* Employee-centered, growing company with tremendous opportunity
* Remote work opportunity with flexible scheduling
* Ongoing training and development opportunities
* Collaborative and dynamic work environment
**How to Apply**
If you're passionate about delivering exceptional customer experiences and want to join a dynamic and growing company, apply now! Visit our website at [insert website URL] to submit your application. We can't wait to hear from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that values and respects the contributions of all employees.
**Employment Type**
OTHER
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