At arenaflex, we're dedicated to providing exceptional customer experiences that exceed our clients' expectations. As an Experienced Customer Service Representative, you'll play a vital role in delivering top-notch service to our customers, ensuring their needs are met, and their concerns are addressed promptly. If you're passionate about delivering outstanding customer service, have a knack for problem-solving, and are eager to learn, we'd love to hear from you.
**About arenaflex**
arenaflex is a leading provider of innovative staffing, IT, and workforce solutions, with over 12,000 employees and 70 locations worldwide. Our mission is to connect talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. With a strong commitment to diversity, equity, and inclusion, we're proud to be an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
**Job Summary**
We're seeking an Experienced Customer Service Representative to join our dynamic team in Oriskany, NY. As a key member of our call center, you'll provide exceptional service to our customers, responding to their inquiries, resolving issues, and promoting our products and services. This is a 3+ months contract role, with the opportunity to transition to a remote position after completing onsite training.
**Responsibilities**
As an Experienced Customer Service Representative, you'll be responsible for:
* Providing exceptional customer service to customers via phone, email, and chat, ensuring their needs are met and their concerns are addressed promptly
* Responding to customer inquiries, resolving issues, and escalating complex problems to senior team members
* Researching and providing information on our products and services, including policy features and benefits, claims processing, and transactional details
* Supporting campaigns to increase revenue, generate sales, and conserve existing assets
* Collaborating with internal teams to improve service delivery and resolve customer issues
* Maintaining accurate records and documentation of customer interactions and issues
* Participating in ongoing training and development to enhance product knowledge and customer service skills
**Requirements**
To be successful in this role, you'll need:
* 1-2 years of call center experience, with a strong focus on customer service and problem-solving
* 2-3 years of customer service experience, with a proven track record of delivering exceptional service
* Excellent oral and written communication skills, with the ability to articulate complex information clearly and concisely
* Superior telephone etiquette, with a strong ability to listen actively and respond empathetically
* Ability to work in a fast-paced, dynamic environment, with a strong focus on quality and customer satisfaction
* Strong organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously
* Basic computer skills, with the ability to navigate our CRM system and other software applications
* Strong math and analytical skills, with the ability to process transactions and resolve complex issues
* Ability to work various shifts within hours of operation, with flexibility to adapt to changing business needs
**Preferred Qualifications**
* Previous call center experience, with a strong focus on insurance and healthcare products
* Experience with CRM systems and other software applications
* Strong knowledge of insurance and healthcare products, including policy features and benefits
* Ability to work in a team environment, with a strong focus on collaboration and communication
**What We Offer**
As an Experienced Customer Service Representative at arenaflex, you'll enjoy:
* Competitive hourly rate: $19.43 - $20.00 per hour
* Opportunity to work in a dynamic, fast-paced environment with a strong focus on customer satisfaction
* Ongoing training and development to enhance product knowledge and customer service skills
* Collaborative team environment, with a strong focus on communication and support
* Flexible scheduling, with the ability to work various shifts within hours of operation
* Opportunity to transition to a remote position after completing onsite training
**How to Apply**
If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. We're committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees.
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