At arenaflex, we're on a mission to revolutionize the way people find and enroll in health insurance. As a Remote Customer Service Representative, you'll play a vital role in delivering an exceptional customer experience and helping us achieve our vision. We're seeking reliable, dedicated, and self-driven individuals to join our elite teams and contribute to our growth and success.
**About arenaflex**
arenaflex is a leading provider of cloud-based enrollment tools and services for state-based exchanges, brokers, insurers, and consumers. With the largest state-based marketplace footprint, we empower millions of consumers across the country to make better health plan decisions. Our consumer-friendly interface and decision support tools make finding and enrolling in health insurance simple, and our innovative agent marketing and call center tools and services set us apart in the industry.
**Why Join arenaflex?**
At arenaflex, we're committed to building a motivating and positive work environment, even in a remote setting. Our team is passionate about making a difference in people's lives, and we're looking for like-minded individuals to join us. As a Remote Customer Service Representative, you'll enjoy:
* Competitive compensation, including a base pay of $14.50 per hour and enhanced rates for meeting attendance and performance targets
* Opportunities for career growth and professional development
* A collaborative and supportive team environment
* Flexible work arrangements, including the convenience of working from home
* Comprehensive benefits, including 401K match, individual coverage HRA (ICHRA), and paid time off (PTO)
**Responsibilities**
As a Remote Customer Service Representative, you'll be responsible for:
* Handling inbound and outbound calls, delivering exceptional customer service experiences consistently
* Managing customer accounts and providing technical support
* Entering application data and responding to online chat inquiries as assigned
* Interpreting and following defined procedures and policies
* Utilizing creative problem-solving skills to resolve customer issues
* Demonstrating flexibility and adaptability to changing projects and updates
* Managing time and tasks effectively, prioritizing multiple responsibilities and meeting deadlines
* Participating in extensive self-study, training, and testing, with eligibility to proceed through training and certifications dependent upon passing required exams
* Adhering to regulated guidelines for communications via all channels
**Requirements**
To succeed in this role, you'll need:
* 18 years of age or older
* A minimum internet speed of 35 mb/s
* A dedicated, private, and secure workspace
* A personal laptop or desktop computer required for the Training Period
* Commitment to full attendance during the 3-week Training period
* Completion of a background check and health screening
* Cable/Fiber Broadband Internet with a hard-wired ethernet connection (not Wi-Fi internet access or Wi-Fi adapter/extenders)
* NOT compatible with Mobile Internet Service Providers and Satellite
**Qualifications**
We're looking for individuals with:
* Moderate to advanced computer skills
* A high level of comfort learning new technology
* High levels of professionalism, verbal, and written communication skills
* Comfort working from home
* Self-motivation and a success-driven attitude
**Preferred Experience**
While not required, previous experience in customer support or technical support roles, as well as experience with Group and/or Individual health insurance, the Affordable Care Act, or Call Center environments, is a plus. Familiarity with CRM systems and practices is also desirable.
**What We Offer**
As a Remote Customer Service Representative at arenaflex, you'll enjoy:
* Paid Training
* Full-Time, Seasonal temp-to-permanent roles
* Performance and attendance-based incentives, in addition to the base pay
* The convenience of working from home
* Collaborative and supportive team environment
* 401K Match
* Individual Coverage HRA (ICHRA)
* Paid time off (PTO)
**How to Apply**
If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Visit our website to register as a candidate and take the first step towards joining our team at arenaflex.
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