At arenaflex, we're on a mission to revolutionize the garment services industry with our innovative approach and commitment to excellence. As a dedicated Customer Service Representative, you'll play a vital role in delivering outstanding customer service as a liaison between our valued customers and the company. If you're passionate about building strong relationships, resolving issues, and providing exceptional support, we want to hear from you!
**About arenaflex**
arenaflex is an international leader in the garment services industry, with a rich history spanning over 80 years. We've grown to become a 2 billion-dollar organization, employing over 14,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. Our unique family culture offers a small company feel, while providing the resources and stability that come with being a global leader. We're proud to have been recognized on Forbes magazine's "Platinum 400 – Best Big Companies" list and included in the top 10 of Selling Power magazine's "Best Companies to Sell For" list.
**Job Summary**
As a Customer Service Representative at arenaflex, you'll be responsible for providing exceptional customer service to both customers and internal teams. You'll be the first point of contact for customers, answering their questions, resolving issues, and ensuring their needs are met. Your excellent communication skills, problem-solving abilities, and passion for delivering outstanding service will make you an invaluable asset to our team.
**Key Responsibilities**
* Assist customers by answering questions related to accounts, procedures, and services by telephone or email
* Provide excellent customer service to both customers and arenaflex personnel
* Perform accounts receivable duties, including calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through arenaflex's escalation process
* Partner and provide administrative support to arenaflex's Sales Department
* Perform basic data entry and other administrative duties
* Collaborate with internal teams to resolve customer issues and improve overall customer experience
* Stay up-to-date with company policies, procedures, and products to provide accurate information to customers
**Qualifications**
* 2 years of Customer Service experience in an administrative setting is preferred
* Prior Accounts Receivable experience is highly encouraged
* High School diploma or GED equivalent is recommended
* Verbal & written communication skills: professional telephone and email etiquette
* Essential skills: active listener, responsive, and personable
* Computer skills: proficient knowledge of Microsoft Office products (i.e. Outlook, Excel, Word, TEAMS, etc)
* Time management and organizational skills with attention to detail
* A collaborative, team-player capable of working independently
* Problem solver in a dynamic environment
* Comfortable performing basic mathematical skills (i.e. adding, subtracting, multiplying, dividing, etc.)
* Ability to lift up to 25 pounds, occasionally carry parcels or packages, walk short distances, and sit for extended periods
**What's in it for you?**
* Training: We emphasize continuous learning and professional development, fostering a culture of growth and enabling team partners to reach their full potential. You'll receive on-the-job training, robust online training modules through our Service Certificate Program – Customer Service Representative, and access to arenaflex's innovative training platform, The Learning Center.
* Career Mobility: We're a growing company offering significant avenues for personal development and growth. Some companies like to promote from within, we love to!
* Community Culture: Our unique community culture is what makes arenaflex an organization that stands out from the rest.
* Diversity: At arenaflex, you'll find an environment packed with different cultures, personalities, and backgrounds because we know it takes many kinds of people to make us successful.
**Pay & Benefits**
* On the job training + 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses
* Compensation: $17 - $18 per hour
**Why join arenaflex?**
* Be part of a dynamic and growing organization that values innovation, excellence, and customer satisfaction
* Enjoy a collaborative and inclusive work environment that fosters growth and development
* Take advantage of our comprehensive training programs and opportunities for career advancement
* Be part of a company that prioritizes community culture and diversity
* Enjoy a competitive compensation package and benefits
**How to apply**
If you're passionate about delivering exceptional customer service and want to be part of a dynamic and growing organization, apply now! Visit our website or click on the link below to submit your application.
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