At arenaflex, we're on a mission to empower our customers to achieve their full potential by harnessing the power of the Salesforce platform. As a Customer Success Manager, Director, you'll play a critical role in driving the success of our most strategic and sophisticated customers, helping them to unlock the maximum value from their investment in Salesforce.
**Join the arenaflex Team and Unlock Your Potential**
As a seasoned professional with a passion for customer success, you'll have the opportunity to work with some of the most influential customer executives in the industry, driving business value and growth through our Signature Success Plan. With a focus on delivering exceptional customer experiences, you'll be responsible for developing and executing customized success strategies that meet the unique needs of each customer, ensuring they achieve their goals and realize the full potential of the Salesforce platform.
**Your Impact at arenaflex**
As a Customer Success Manager, Director, you'll have a profound impact on the success of our customers, driving business value and growth through our Signature Success Plan. Your key responsibilities will include:
* Developing and executing customized success strategies that meet the unique needs of each customer, ensuring they achieve their goals and realize the full potential of the Salesforce platform
* Building and maintaining strong, trusted relationships with customer executives, account teams, and internal stakeholders, ensuring seamless communication and collaboration
* Articulating the value being derived from the customer's usage of our products and summarizing this information to customer executive level
* Aligning with and leading business and technical stakeholders, account success team, and internal partners around customer goals, ensuring value is delivered through Signature
* Single point of customer accountability, building and maintaining strong, trusted relationships
* Driving Customer Success Score metrics for customers; handling escalations and red accounts
**Minimum Requirements**
To succeed in this role, you'll need to possess the following minimum requirements:
* 9+ years of relevant industry expertise in customer success, SaaS platform use or project leadership, technology consulting, and/or solutions architecture
* Knowledge of Salesforce product and platform features, capabilities, and standard methodologies, as well as a good understanding of enterprise architecture principles
* Strong consultative skills, deep curiosity, and proven results working as a trusted advisor to drive business value for customers
* Executive-level interpersonal skills, ability to drive effective conversations at the C-Level, and presentation skills with a consistent track record of influence at an executive level
* Ability to facilitate difficult discussions and be adept at handling objections
* Degree or equivalent experience required. Experience evaluated based on the strengths you'll need for the role (e.g. proven behaviors in previous jobs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
**Preferred Requirements**
While not required, the following preferred requirements will make you an even stronger candidate:
* Experience with Salesforce and/or a competing platform
* Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant)
* Knowledge of Salesforce products and features, capabilities, best use, and how to deploy
* Experience working with Enterprise-level customers
**Our Investment in You**
At arenaflex, we're committed to investing in your growth and development, providing you with the tools, training, and support you need to succeed in your role. Our investment in you includes:
* World-class enablement and on-demand training - check out trailhead.com for a sneak peek!
* Exposure to executive thought leaders with a passion for living our values
* Clear path to promotion with accelerated leadership development programs
* Weekly 1:1 coaching with your leadership
* Fast Ramp mentorship program
* Week-long product bootcamp
* Sandler Sales Training
**Volunteer Opportunities**
At arenaflex, we're committed to giving back to the community, and we're proud to have a 1:1:1 model that focuses on giving back to the community. Our success in giving back has helped us and our Trailblazer community become a leader in philanthropy, culture, and innovation. We're one of the World's Most Innovative Companies, according to Forbes, we're #1 in PEOPLE's Top 15 Companies that Care, and are on Fortune's Change the World list. Values create value. Our values helped drive our revenue number to $13.28 billion dollars in fiscal years in 2019.
**Benefits and Perks**
At arenaflex, we offer a comprehensive benefits package, including:
* Health benefits
* Financial benefits and perks
* Time off and leave policies
* Parental benefits
* Perks and discounts
Visit salesforcebenefits.com for the full breakdown.
**Join the arenaflex Team Today!**
If you're a seasoned professional with a passion for customer success, we want to hear from you! Apply now to join our team and unlock your potential.
Apply Job!
Apply for this job