**Join the arenaflex Team and Take Your Career to New Heights**
Are you a people person with a passion for delivering exceptional customer service? Do you thrive in fast-paced environments where no two days are ever the same? If so, we want to hear from you! arenaflex is seeking an experienced Customer Service Representative to join our Cargo Operations team in Chicago, IL. As a key member of our team, you will be the face of arenaflex, interacting directly with customers face-to-face and over the phone to ensure seamless cargo transportation.
**About arenaflex**
arenaflex is a leading provider of cargo transportation services, dedicated to ensuring that cargo is transported on time, every time, safely. Our mission is to provide exceptional customer service, while maintaining the highest standards of safety and security. We are committed to creating a culture of care, integrity, resilience, servant leadership, and teamwork, where our employees can grow and thrive.
**Key Responsibilities**
As a Customer Service Representative in our Cargo Operations team, you will be responsible for:
* Providing exceptional customer service to internal and external customers, responding to their queries and resolving issues in a timely and professional manner
* Interacting with customers face-to-face and over the phone to ensure seamless cargo transportation
* Processing cargo documentation, including customs clearance and other regulatory requirements
* Maintaining accurate records and reports, including cargo manifests and customer information
* Collaborating with other teams, including operations, logistics, and customer service, to ensure smooth cargo transportation
* Participating in training and development programs to enhance your skills and knowledge
**Benefits and Perks**
As a valued member of our team, you will enjoy a range of benefits and perks, including:
* Competitive salary, industry-leading profit-sharing program, and performance incentives
* 401(k) with generous company contributions up to 9%
* Paid time off, including vacation, holidays, paid personal time, maternity and parental leave
* Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits
* Family care assistance, including fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
* Holistic Wellbeing programs, including access to an employee assistance program, free financial coaching, and extensive resources supporting mental health
* Domestic and International space-available flight privileges for employees and eligible family members
* Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
* Recognition rewards and awards through the platform Unstoppable Together
* Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies
* Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, including car and hotel rentals, auto, home, and pet insurance, legal services, and childcare
**What You Need to Succeed**
To be successful in this role, you will need:
* Consistently prioritize safety and security of self, others, and personal data
* Embrace diverse people, thinking, and styles
* Possess a high school diploma, GED, or high school equivalency
* Be at least 18 years of age and have authorization to work in the United States
* Have a valid driver's license
* Possess basic digital literacy
* Ability to frequently lift tools, supplies, or items weighing up to and including 50 pounds
* Pass a physical ability test (PAT)
* Wear required company-approved Personal Protective Equipment (PPE), including hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel, subject to an approved accommodation, such as alternate PPE
**What Will Give You a Competitive Edge**
While not required, previous cargo freight and warehouse operations experience, as well as typing/computer skills, are strongly preferred.
**Career Growth Opportunities**
At arenaflex, we are committed to helping our employees grow and develop their careers. As a Customer Service Representative, you will have opportunities to:
* Participate in training and development programs to enhance your skills and knowledge
* Take on additional responsibilities and leadership roles within the team
* Collaborate with other teams to drive business growth and innovation
* Pursue opportunities for advancement within the company
**Work Environment and Company Culture**
arenaflex is a dynamic and fast-paced work environment, where no two days are ever the same. Our company culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. We are committed to creating a culture of inclusivity, diversity, and respect, where our employees can grow and thrive.
**How to Apply**
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Apply now to join our Cargo Operations team at arenaflex and take your career to new heights.
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