At arenaflex, we're a dynamic and innovative company that's been revolutionizing the way people shop for fragrances for over two decades. As a three-time award winner of the Inc5000 fastest growing companies in the USA, we're proud of our commitment to excellence and customer satisfaction. With millions of customers worldwide trusting us for over 14,000 brand name authentic fragrances, we're looking for talented individuals who share our passion for delivering exceptional service and building long-lasting relationships with our customers.
**Join our team of dedicated professionals who are passionate about making a difference in the lives of our customers.**
As a Customer Service Associate at arenaflex, you'll play a critical role in the interaction between our company and our current and prospective customers. You'll be the first human touchpoint for our customers, and we're looking for someone who is pleasant, a good listener, and even-tempered. If you're a self-motivated, hardworking, team-oriented individual with excellent oral and written communication skills, we want to hear from you!
**About arenaflex**
arenaflex is a fast-paced, dynamic, and growing business that's always innovating and pushing the boundaries of what's possible. We're a company that values our employees and provides a supportive and inclusive work environment that fosters growth and development. Our team is passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join our team.
**Key Responsibilities**
As a Customer Service Associate at arenaflex, you'll be responsible for:
* Answering many phone calls, emails, and chat messages daily, promptly, accurately, and courteously
* Tracking orders promptly and accurately
* Recognizing and responding to cross-sell opportunities presented in order calls or email requests
* Resolving customer service problems promptly and accurately, within proscribed company guidelines, and in a manner designed to retain and promote customer loyalty
* Assisting with order verification, damaged/lost package claims and reshipments
**Qualifications and Requirements**
To be successful in this role, you'll need:
* At least 2 years' experience working in a customer service position providing support through email, calls, chat, and social media
* At least 1 year experience working with Zendesk or a customer service ticketing system
* Strong computer skills and strong data-entry/keyboard skills
* Experience working with metrics such as handle time, quality assurance, and more
* Ability to effectively communicate in English, verbally and in writing (bi-lingual is a plus!)
* Ability to manage and resolve conflict quickly and professionally
* High school degree, GED, or equivalent work experience
* Customer-first mindset, measured through customer experience feedback
**Preferred Qualifications**
* Experience working in a remote environment
* Experience working with a customer service ticketing system
* Experience working with metrics such as handle time, quality assurance, and more
* Bi-lingual skills
**What We Offer**
As a Customer Service Associate at arenaflex, you'll enjoy:
* Competitive salary and benefits package
* Opportunities for career growth and development
* Collaborative and supportive work environment
* Flexible work arrangements, including remote work options
* Recognition and rewards for outstanding performance
* Access to ongoing training and development opportunities
**How to Apply**
To apply for this exciting opportunity, please complete our assessment test, which can be found at the link below. The test takes 20-30 minutes on average to complete and will give us a better understanding of your skills and experience.
Take the Assessment Test
Once you've completed the assessment test, you'll be able to submit your application for this role. We look forward to hearing from you!
**About the Assessment Test**
The assessment test is a critical part of our hiring process, and it will give us a better understanding of your skills and experience. The test is designed to simulate the types of tasks and scenarios you'll encounter in this role, and it will help us to identify the most qualified candidates for this position.
**What to Expect**
* The assessment test will take approximately 20-30 minutes to complete
* The test will consist of a series of questions and scenarios that will test your skills and experience
* You'll have the opportunity to demonstrate your problem-solving skills, communication skills, and customer service skills
* The test will be scored, and the results will be used to determine your eligibility for this role
We're excited to hear from you and look forward to reviewing your application!
Apply for this job