**Job Summary:**
We are seeking an experienced and customer-focused individual to join our team as a Customer Service Representative at arenaflex's Division of Extended Studies. As a key member of our team, you will provide exceptional customer service to students, faculty, and the general public, ensuring a positive and supportive experience for all. If you are passionate about delivering outstanding service, have a strong work ethic, and are eager to join a dynamic and diverse team, we encourage you to apply.
**About arenaflex:**
arenaflex is a world-renowned institution, dedicated to providing innovative and inclusive education to students from diverse backgrounds. Our Division of Extended Studies is a self-supporting unit, operating year-round with a budget of $47 million annually. We offer a wide range of programs, including academic, certificate, and continuing education courses, as well as online learning platforms and e-commerce services. Our team is committed to fostering a rich and diverse environment, inclusive and supportive of all students, faculty, staff, and visitors.
**Key Responsibilities:**
As a Customer Service Representative at arenaflex's Division of Extended Studies, you will be responsible for:
* Providing exceptional customer service to students, faculty, and the general public, responding to inquiries, and resolving issues in a timely and professional manner.
* Registering students via telephone, fax, email, and in person, processing transcript requests, course description requests, certificate audits, and managing wait lists.
* Preparing appropriate forms and solving enrollment discrepancies, providing general information to students regarding certificate completion, Concurrent Enrollment, UCSD Student Grant Program, My Extension student portal, veterans benefits, financial assistance, Workforce program, and disabled student services.
* Collaborating with DES' technical groups on Tax Relief Act requirements and preparing 1098t's for students as needed.
* Maintaining accurate records, handling cash transactions, and processing payments in accordance with strict policies.
* Providing work direction and training to lower-level employees, demonstrating experience in project management, and prioritizing work assignments to meet site objectives.
* Interpreting established policies and administrative regulations, making independent decisions to initiate action and follow-through.
* Conveying information in a clear and effective manner, both in written and oral format, with excellent communication skills, including experience in dealing with the public with diplomacy, tact, and flexibility.
**Essential Qualifications:**
* Demonstrated ability to advise students and the general public regarding academic programs, policies, and procedures.
* Demonstrated ability to accurately record and monitor expenses and funds, handling cash according to strict policies.
* Demonstrated experience providing work direction and training to lower-level employees.
* Demonstrated ability to process a large volume of documents rapidly and accurately, with close attention to detail.
* Skill in project management to organize and prioritize work assignments to meet all site objectives.
* Knowledge of standard office equipment and basic computer hardware, and proven working knowledge of computer software, including Word and Excel.
* Demonstrated ability to professionally handle stressful and difficult situations, and proven sensitivity to customers' needs and concerns.
* Proven ability to interpret established policies and administrative regulations, and make independent decisions to initiate action and follow-through.
* Proven work experience conveying information in a clear and effective manner, both in written and oral format, with excellent communication skills.
**Preferred Qualifications:**
* Experience working in a customer-facing role, preferably in an educational setting.
* Familiarity with UCSD's policies and procedures.
* Experience with data-entry and record-keeping.
* Strong problem-solving and analytical skills.
* Ability to work in a fast-paced environment, with frequent interruptions.
* Ability to operate office equipment, including 10-key calculators, copy machines, printers, PC computers, and facsimile machines.
**Work Environment and Culture:**
As a Customer Service Representative at arenaflex's Division of Extended Studies, you will be part of a dynamic and diverse team, committed to fostering a rich and inclusive environment. You will work in a fast-paced environment, with frequent interruptions, and will be required to work alternating Saturdays (one to three Saturdays per month). You will also be expected to work altered work schedules as required, between the hours of 7:00am and 6:30pm.
**Compensation and Benefits:**
arenaflex offers a competitive salary range of $33,900 - $72,996 (prorated if the appointment percentage is less than 100%), with an hourly equivalent of $16.24 - $34.96. We also offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a retirement plan. Additionally, you will have access to a range of employee perks and discounts, including tuition remission and parking.
**How to Apply:**
If you are a motivated and customer-focused individual, with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our online application system. We look forward to reviewing your application and welcoming you to our team!
**Equal Opportunity/Affirmative Action Employer:**
arenaflex is an Equal Opportunity/Affirmative Action Employer, committed to fostering a rich and diverse environment, inclusive and supportive of all students, faculty, staff, and visitors. We welcome applications from diverse candidates, and are committed to providing equal opportunities for all.
**Misconduct Disclosure Requirement:**
As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.
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