At arenaflex, we're passionate about delivering exceptional customer experiences that drive sales growth and customer satisfaction. As an Experienced Customer Outreach Specialist, you'll play a vital role in connecting with existing and potential customers, sharing the compelling arenaflex story, and offering practical solutions to meet their needs. If you're a sales professional with a passion for building strong relationships and driving business results, we want to hear from you!
**What You'll Be Doing**
As an Experienced Customer Outreach Specialist at arenaflex, you'll be responsible for:
* Proactively making outbound calls across various lead types to both existing and potential customers within your designated territory, fostering meaningful conversations to determine unique requirements and challenges, and qualifying potential spending on wearables.
* Creating and implementing an effective sales approach to leverage opportunities and secure a greater share of the customers' spend.
* Proactively educating customers on the advantages of choosing arenaflex as their preferred supplier, emphasizing our unwavering commitment to quality, inventory, product selection, and customer satisfaction.
* Collaborating with Territory Managers to share valuable insights about customers they may not have encountered before, assessing and qualifying customers for Account Executive assignment as necessary.
* Entering data into Salesforce CRM with learned information about customers, creating new or enhanced opportunities for AE's and/or Territory Managers.
* Serving as a product and industry expert, demonstrating a profound understanding of arenaflex's product offerings, marketing tools, and solutions to effectively communicate their value and relevance to customers.
* Keeping customers well-informed about products, updates, new offerings, marketing programs, and opportunities to enhance their business.
* Completing and meeting deadlines for all lead lists, calling initiatives, and other assigned projects, achieving the expected volume of proactive customer contacts.
* Participating in and contributing to various industry trade shows, effectively analyzing potential growth opportunities while enhancing customer relationships, education, and engagement.
* Performing other duties as assigned.
* Complying with all policies and standards.
**What We're Looking For**
* Associate's Degree in business, sales, or related field or equivalent experience preferred.
* 4-6 years of experience in outbound calling or inside sales preferably within the B2B sector.
* Excellent communication and interpersonal skills; face-to-face, via videoconference (MS Teams, Zoom, etc.), and over the phone.
* Ability to quickly learn and articulate product features and benefits.
* Self-motivated and able to work independently.
* Strong organizational and time management skills.
* Able to manage multiple assignments and systems simultaneously.
* Technical Proficiency: Proficient knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.) with strong typing and accuracy skills. 1-3 years of experience using Salesforce, ODY.
* Problem Solving: Proficiency in creatively resolving difficult or emotionally charged customer situations.
* Team Player: Thrive in a team-oriented environment and contribute to a positive team dynamic.
* Ability to travel 1-5 times per year.
**What We Offer**
* Salary Range: You'll earn between $25.00 - $33.65 (WA, NJ); $23.00 - $30.96 (MN, NV, TX, VA); $21.50 - $28.94 (AZ, ID, FL MT, OH, TN) on an hourly basis, depending on experience.
* Bonus: You'll be eligible for an annual discretionary bonus up to 5% of base salary.
* Paid Time Off: You'll accrue paid time off on a weekly basis based on hours worked up to 112 hours per year to start. Employees also receive 8 paid holidays and 1 paid family day off.
* Additional Benefits:
+ Comprehensive medical, dental, and vision benefits
+ 401k plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycle
+ Life insurance
+ Short/long-term disability coverage
+ Paid maternity/paternity leave
+ Pet insurance
**What to Expect**
* Remote: While performing the duties of this job, the employee is regularly required to sit; reach with hands and arms and talk or hear. The employee is frequently required to use hands to finger, handle or feel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to work on computer for multiple hours with frequent interruptions.
* arenaflex's Eastpointe office is located near Seattle, WA, and our standard working hours are 8:00-5:00 PST. Quarterly travel may be required.
**Why Work at arenaflex?**
Our people are at the heart of everything we do. They bring their talent, passion, and dedication to work with them every day. Their hard work inspires us and gives us purpose. We love working here together.
Whether you work in our headquarters, from your home, or in one of our distribution centers across North America, we believe that investing in you is just the right thing to do. Our comprehensive benefits package is designed to support your health and well-being, life balance, career growth, and (eventually) retirement.
arenaflex works with brands you already know, like Nike, The North Face, and Brooks Brothers, as well as providing industry-leading private label apparel and accessories. Our people come to work excited to do their part, providing clothing that helps people feel that they're a part of something special.
Here's your chance to be a part of this story. If you're ready to work in a place where your participation matters and your growth is a priority, we're ready for you.
arenaflex is an Equal Opportunity Employer
Whoever you are, wherever you're from, whoever you love or follow in faith, whatever your disability or superpower status, whichever ethnicity or gender you identify with, you are welcome at arenaflex.
arenaflex participates in E-Verify.
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