Are you a compassionate and results-driven individual with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join arenaflex's BlueOptions Care Plus program as a Remote Customer Care Specialist. This is an exciting opportunity to make a meaningful impact in the lives of our members while growing your skills and career in a supportive and inclusive culture.
**About arenaflex**
arenaflex is a leading healthcare organization dedicated to improving the lives of our members and communities. With a commitment to innovation, quality, and customer satisfaction, we strive to create a better healthcare experience for all. Our BlueOptions Care Plus program is a critical component of this mission, providing personalized support and guidance to our high-risk members. As a Remote Customer Care Specialist, you will play a vital role in delivering exceptional service, resolving complex issues, and building lasting relationships with our members.
**What We Offer**
As a Remote Customer Care Specialist at arenaflex, you can expect:
* A competitive salary of $19.04 per hour, with opportunities for growth and advancement
* A comprehensive benefits package, including health, dental, and vision plans, 401(k) matching, and paid time off
* A dynamic and supportive work environment, with ongoing training and development opportunities
* The chance to make a meaningful impact in the lives of our members and communities
* A flexible, remote work arrangement, with the option to work from home and maintain a healthy work-life balance
**Key Responsibilities**
As a Remote Customer Care Specialist, you will be responsible for:
* Providing exceptional customer service to high-risk members, responding to their inquiries and resolving complex issues in a timely and professional manner
* Utilizing the arenaflex Conversation Strategy to deliver outstanding service and call resolution, following up on issues to ensure resolution for the customer
* Researching and resolving service-related inquiries, meeting established expectations for quality, productivity, and timeliness
* Assisting members using probing questions and critical thinking to resolve their inquiry
* Reviewing member's enrollment or claims history to ensure accuracy of billing and enrollment, and applying deductible and member responsibility
* Collaborating with internal teams to resolve issues and provide seamless support to our members
**Essential Qualifications**
To be successful in this role, you will need:
* 2 years of customer service experience or an equivalent combination of education and experience
* 1 year of building collaborative relationships with customers, clients, and/or peers in different teams
* High school diploma or equivalent
* High-speed stable internet with a router that has 2 ports and is no further than 10 feet away from workstation
* Ability to commit to a 12-week fully paid training program with limited absences
* Ability to use multiple systems while resolving/responding to customer inquiries and concerns via phone
* Sound problem-solving and decision-making skills, with the ability to resolve simple to complex issues
* Demonstrated empathy and compassion, with outstanding listening and communication skills
* Ability to work assigned shift between 8:00 AM-6:30 PM EST, with occasional nights, weekends, and holidays as business needs require
**Preferred Qualifications**
While not required, the following qualifications are highly desirable:
* Bilingual – Spanish or Creole
* Previous experience working with a health insurance company
* Strong analytical and problem-solving skills, with the ability to think critically and outside the box
**What's Next?**
Our selection process is a 4-step process, designed to ensure that we find the best fit for our team. The steps include:
1. Application and resume review – please submit your most up-to-date resume and fill out the screening questions carefully
2. Video Interview – look for an email from Staffing with the link
3. Face-to-face video interview – where you will get to meet some of the leaders of the Service Organization
4. Background screening
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity/Protected Veteran/Disabled Employer, committed to creating a diverse, inclusive, and equitable culture for our employees and communities.
**Apply Now!**
If you are a motivated and compassionate individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please visit our website to submit your application and resume, and take the first step towards joining our team at arenaflex.
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