At arenaflex, we're not just a company – we're a community of passionate individuals driven by our Core Principles of Service, Excellence, Integrity, Generosity, and Fun. We're dedicated to raising the bar on point-of-sale financing through our people, culture, and commitment to both dealers and customers. If you're a customer service enthusiast looking for a dynamic and supportive work environment, we invite you to join our team as an Experienced Customer Care Representative.
**About our West Bend Location**
Located in the heart of West Bend's historic district, our arenaflex office is nestled in a charming area filled with repurposed early 20th-century buildings. With a variety of restaurants to choose from and the scenic Eisenbahn State Trail nearby, you'll always find something to do and see. Our office is a short drive from Milwaukee, making it an ideal location for those who want to balance work and play.
**Position Summary**
As an Experienced Customer Care Representative, you'll work from the comfort of your home, providing warm and friendly customer service to our loan holders. You'll be the face of arenaflex, answering questions, and providing information about customers' loans, as well as assisting them with their monthly payments. We're looking for driven individuals who can adapt as we grow and are motivated to take on new responsibilities.
**Key Responsibilities:**
* Welcome new customers and review loan information with them
* Verify account information to ensure customers' needs are being met
* Interact with customers in response to their inquiries about products and services, and to help resolve issues
* Support customers making their monthly payment or updating their information
* Create account notes that are clear and concise
* Make outbound calls to customers who are up to 29 days delinquent
* Ability to handle large volumes of inbound calls
* Communicate with customers via email and text message
* Work with title companies and banks inquiring about refinance requirements
* Other duties as assigned
* Support and live out our Core Principles – Service, Excellence, Integrity, Generosity, and Fun
**What's in it for you?**
* $1000 sign-on bonus after 90 days
* 10% extra night and weekend shift differentials
* Hybrid – Work-From-Home, including training period
* Flexible work schedule
* Computer equipment and headset provided
* Tuition Reimbursement
* Monthly bonus potential
* Medical, Dental, Vision Insurance
* Life Insurance, Short and Long-Term Disability
* Contribute to your 401(k) after the first 60 days; earn 4% company-matched funds after six months
* Paid Time Off, up to 80 hours the first year
* Additional 8 hours Birthday Month PTO
* Potential for an additional 8 hours Volunteer PTO
* Paid holidays
* Salary Range – $18.00-$22.00
**Requirements and Qualifications:**
* Ability to communicate effectively and professionally with customers both written and verbally
* 2-3 years of customer service experience, including assisting customers by phone
* Should be proficient in Microsoft Outlook; experience with a CRM program is desired
* Some college or college degree preferred
* Previous call center and/or finance experience is a plus
* Available between 8am and 8pm; able to work late 1-2 nights a week, as well as a rotating Saturday schedule (9am-noon)
* Ability to report to the West Bend office 1-2 times per week and/or upon request based on business needs
**Language Skills:**
* Ability to read and interpret documents such as customer correspondence, accounts logs, and procedure manuals
* Ability to prepare reports and correspondence
* Ability to communicate effectively with customers and other employees of the organization
**Mathematical Skills:**
* Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
* Ability to compute rate, ratio, and percent
**Reasoning Ability:**
* Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
* Ability to deal with problems involving several concrete variables in standardized situations
**Physical Demands:**
* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
* Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions
* While performing the duties of this job, the employee is frequently required to sit, talk, and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls
* The employee is occasionally required to stand, and/or walk
* The employee must occasionally lift and/or move up to 50 pounds, usually waist high, up to 50 feet away
* Specific vision abilities required by this job include close vision and the ability to adjust focus
**Work Environment:**
* Work is performed in an office environment
* The noise level in the work environment is usually moderate
* The work environment characteristics described here are representative of those individual encounters while performing the essential functions of this position
**Salary Description:**
* $18.00 - $22.00
If you're a customer service enthusiast looking for a dynamic and supportive work environment, we invite you to join our team as an Experienced Customer Care Representative. Apply now and take the first step towards a rewarding career at arenaflex!
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