At arenaflex, we're dedicated to empowering employees to thrive throughout life's moments. As a leading provider of employee benefits and service solutions, we're committed to fostering a culture that enables our team members to succeed both professionally and personally. If you're passionate about delivering exceptional customer service and making a meaningful impact, we invite you to join our team as an Experienced Customer Benefit Advisor I (On-Site).
**About arenaflex**
arenaflex is a Fortune 500 company and a leading provider of employee benefits to companies worldwide. With a global presence, including international offices in Ireland, Poland, and the UK, as well as significant operations in the US, we're proud to serve over 39 million people worldwide. Our commitment to innovation, inclusion, and diversity has earned us a reputation as a trusted partner in the employee benefits industry.
**Our Culture**
At arenaflex, we believe that our team members are the driving force behind our success. That's why we're dedicated to creating a culture that's inclusive, diverse, and supportive. Our award-winning culture is built on a foundation of trust, respect, and open communication. We're passionate about empowering our team members to grow and develop their skills, and we offer a range of benefits and rewards that are designed to support their well-being and success.
**Job Summary**
As an Experienced Customer Benefit Advisor I (On-Site), you'll be the first point of contact for our customers, providing accurate and timely information on benefits, claims, and policy administration. You'll be responsible for demonstrating exceptional customer service, resolving customer issues, and creating detailed documentation for our internal cross-functional business partners. This is an entry-level role in a three-level career path, with opportunities for growth and development.
**Key Responsibilities**
* Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner
* Demonstrate a willingness to learn and adapt to new systems, processes, and procedures
* Compile information from multiple systems and relay it to customers in a seamless manner
* Follow all documented processes and workflows to enhance customer service and reduce customer effort/operating efficiency
* Utilize resources and tools to accurately respond to customer inquiries
* Demonstrate a passion for the values outlined in the arenaflex value statements
* May perform other duties as assigned
**Requirements**
* 1 year customer service experience preferred, with a strong preference for experience in the insurance/healthcare/medical/financial field or equivalent area
* High school diploma or GED required
* Successful completion of Contact Center training program, including demonstrating phone proficiency and passing required knowledge checks
* A passion for helping customers and exceeding their expectations with high integrity
* Excellent verbal and written communication skills with the ability to flex your communication style to best meet the needs of customers
* Enthusiasm for working in a fast-paced, structured environment, answering numerous inquiries for customers at their greatest time of need
* Strong computer and multi-tasking skills as well as the ability to confidently work in multiple systems with dual monitors
* Familiarity with Microsoft applications such as Outlook, Word, and Excel
* Intellectual curiosity and a desire to continually learn and grow
* An excellent work ethic and ability to adapt and work successfully in a continually changing environment
* Dependability – being available when needed by teammates and customers
* Comfortable with video communications via MS Teams throughout the day to communicate with teammates and leadership face to (virtual) face
**Benefits and Rewards**
* Competitive hourly rate: $20.00
* Base salary range: $36,000.00-$62,400.00
* Comprehensive benefits package, including:
+ Health, vision, and dental insurance
+ Short and long-term disability insurance
+ Performance-based incentive plans
+ Paid time off
+ 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution
* Generous PTO, including paid time to volunteer
* Mental health support
* Career advancement opportunities
* Student loan repayment options
* Tuition reimbursement
* Flexible work environments
* All benefits are subject to the terms and conditions of individual Plans
**Why Join arenaflex?**
* Make a meaningful impact on the lives of our customers
* Work in a dynamic and fast-paced environment with opportunities for growth and development
* Enjoy a comprehensive benefits package and competitive compensation
* Be part of a culture that values inclusion, diversity, and open communication
* Collaborate with a talented team of professionals who are passionate about delivering exceptional customer service
**How to Apply**
If you're passionate about delivering exceptional customer service and making a meaningful impact, we invite you to apply for this exciting opportunity. Please visit our website at [careers.arenaflex.com](http://careers.arenaflex.com) to learn more about this role and apply online.
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