At arenaflex, we're revolutionizing the way trades companies operate by providing cutting-edge software solutions that empower them to grow and scale their businesses. As a Customer Success Manager (Enterprise) on our team, you'll play a vital role in ensuring the continued success of our largest and most successful trade service company partners. If you're passionate about helping hardworking individuals and businesses thrive, love technology, and are eager to push yourself to new heights, we want to hear from you.
**About arenaflex**
arenaflex is a dynamic and innovative company that's changing the face of the trades industry. We're a group of driven, intelligent, and fun people who are passionate about what we do. Our mission is to provide exceptional software solutions that help trades companies streamline their operations, increase efficiency, and grow their businesses. We're committed to delivering outstanding customer experiences and building long-term relationships with our partners.
**Job Summary**
As a Customer Success Manager (Enterprise) at arenaflex, you'll be responsible for actively managing and developing a portfolio of trades companies, ensuring they're maximizing the value of our software solutions. You'll work closely with our exceptional account managers to deliver a premium and high-caliber experience to our customers, while also identifying opportunities for growth and improvement. If you're a self-starter who thrives in a fast-paced environment and is passionate about helping others succeed, we encourage you to apply.
**Key Responsibilities**
* Develop a portfolio of ~35 Enterprise customer accounts, all of which are high-touch customers with complex needs
* Regularly reach out to your accounts to gather intelligence on how they're currently using our products and determine what features and services are most valuable to their businesses
* Coach customers on best practices and provide out-of-the-box solutions to strategically and continually increase product value
* Build and maintain senior-level relationships with your customer accounts while creating a premium and high-caliber experience
* Collaborate with customers to solve complex problems and identify opportunities for growth and improvement
* Analyze user engagement data and identify actionable insights to inform product development and process improvements
* Organize ServiceTitan customers into appropriate segments for up-selling and cross-selling opportunities
* Mentor and resource new hires and members of the non-Enterprise Success Team
**Essential Qualifications**
* 4+ years of combined experience in account and/or project management in a customer-facing role
* Proven ability to multi-task and manage multiple projects at a time with strong attention to detail
* Self-starter who thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate, and work well with others
* Demonstrated ability for and interest in project management and analyzing data sets
* Intelligent, quick thinking, fast learning, and solution-oriented
* Adaptable team player with strong communication and organizational skills
**Preferred Qualifications**
* Experience working with trades companies or a similar industry
* Familiarity with software solutions and their applications in the trades industry
* Strong analytical and problem-solving skills
* Ability to work in a fast-paced environment with multiple priorities and deadlines
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Strong project management and organizational skills
* Ability to analyze data and identify actionable insights
* Self-motivated and results-driven with a strong sense of accountability
* Collaborative and team-oriented with a willingness to learn and adapt
* Strong problem-solving and critical thinking skills
* Ability to work in a fast-paced environment with multiple priorities and deadlines
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events to support your professional development. You'll have the opportunity to work with a talented team of professionals who are passionate about what they do, and you'll be encouraged to share your ideas and contribute to the growth and success of our company.
**Work Environment and Company Culture**
arenaflex is a dynamic and innovative company that values diversity, equity, and inclusion. We're committed to creating a work environment that's inclusive, supportive, and empowering for all employees. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We offer a flexible work environment with ample learning and development opportunities to continue growing your career.
**Compensation, Perks, and Benefits**
We offer a competitive salary range of $85,700 USD - $114,600 USD, depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity, and a holistic suite of benefits, including:
* Flexible time off with ample learning and development opportunities
* Comprehensive onboarding program and leadership training for Titans at all levels
* Great work is rewarded through Bonusly, peer-nominated awards, and more
* Holistic health and wellness benefits, including company-paid medical, dental, and vision
* Support for Titans at all stages of life, including parental leave and support, adoption reimbursement, and more
**How to Apply**
If you're a motivated and results-driven individual who is passionate about helping hardworking individuals and businesses thrive, we encourage you to apply. Please visit our website to learn more about our company culture and values, and to submit your application. We can't wait to hear from you!
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