At arenaflex, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service, and trusted advice. We seek to be the #1 choice for the military community and their families. Embracing a fulfilling career at arenaflex, where our core values – honesty, integrity, loyalty, and service – define how we treat each other and our members, is a unique opportunity to make a meaningful impact.
**The Opportunity**
We are now hiring dedicated professionals to join our team in Colorado Springs, where you'll have the chance to learn and grow in a supportive environment. Our comprehensive, fully paid six-month training program is designed to equip you with the knowledge and skills necessary to provide exceptional customer service and support to our members. This program includes all training materials, class discussions, hands-on training, e-learning modules, and instructor-led guidance to help you become an independent support specialist.
During your training, you'll have the opportunity to work in-office, developing your skills and confidence in a proactive and independent support style. After six months, you'll have the chance to work offsite two days a week, with flexible scheduling to accommodate your needs. Our team is committed to supporting your growth and development, and we offer a range of benefits and perks to help you thrive in your role.
**Key Responsibilities**
As an Insurance Customer Service Representative, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple arenaflex Property & Casualty personal line products. Your responsibilities will include:
- Facilitating the Property & Casualty member experience by handling inbound and outbound phone calls, emails, or other contacts from members.
- Applying developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract, and coverage provisions, and premium changes for insurance products and services.
- Identifying, evaluating, and understanding member needs to consistently provide complete and accurate advice and solutions for insurance products and services.
- Efficiently operating in a contact center environment and navigating multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels.
- Maintaining required Property & Casualty licenses and state registrations.
- Ensuring risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
**What You'll Need**
To succeed in this role, you'll need:
- A High School Diploma or GED equivalent.
- The ability to provide exceptional customer service for our members by communicating clearly and professionally by phone, and email to process information related to insurance products.
- The ability to prioritize and multi-task, while navigating through multiple business applications.
- The ability to apply knowledge and understanding of insurance regulatory and compliance requirements.
- Acquiring Property & Casualty licenses and state registrations within 90 days of hire, depending on the location of hiring.
**What Sets You Apart**
- 1 year of customer contact experience in a needs-based sales environment.
- 6 months of experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face-to-face.
- US military experience through military service or a military spouse/domestic partner.
**Training Schedule**
Our training schedule is Monday to Friday, with an 8-hour shift within the hours of 8:00 am to 6:00 pm. After training, you'll be assigned either a 4-day or 5-day work schedule, which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members.
**Work Schedule**
All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work schedule shifts will depend on business need.
**Salary and Compensation**
The hiring range for this position is $46,400 - $48,900. Compensation is based on market data and your experience, with the actual salary for this role varying by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the arenaflex Board of Directors.
**Benefits**
At arenaflex, our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Our career path planning and continuing education assist employees with their professional goals.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
**How to Apply**
Applications for this position are accepted on an ongoing basis, and this posting will remain open until the position is filled. Interested candidates are encouraged to apply the same day they view this posting. To apply, please visit our website at arenaflex.com/careers.
**Join Our Team**
At arenaflex, we're committed to empowering our members to achieve financial security through exceptional service and trusted advice. If you're passionate about delivering outstanding customer service and support, we encourage you to apply for this exciting opportunity.
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