At arenaflex, we are a leading brand in the food manufacturing industry, renowned for our authentic Mexican-style cheeses, cremas, chorizos, and salsas. With a strong presence among the Hispanic population nationwide and over 13 years of consecutive revenue growth, we are poised for continued expansion and innovation. Our company was founded in 1973 on the core values of Family, Quality, Integrity, and Authenticity, which continue to guide our success and work environment.
As a dedicated, family-owned company, arenaflex offers a rewarding environment in which to thrive and grow your career. We seek future teammates who embody our values, are innovative, resourceful, determined, and catalysts of change. If you are passionate about delivering exceptional customer service, working in a dynamic team, and contributing to a company's growth, we encourage you to apply for this exciting opportunity.
**Job Summary:**
The Bi-Lingual Customer Service Coordinator will play a vital role in ensuring customer satisfaction by working closely with customers, carriers, and internal departments. This role requires attention to detail, problem-solving skills, and effective communication to resolve customer inquiries, complaints, and concerns. As a key member of our customer service team, you will have the opportunity to make a significant impact on our customers' experiences and contribute to the growth and success of arenaflex.
**Key Responsibilities:**
* **Processing Orders and Order Revisions:** Manage and process customer orders accurately and timely, coordinating with cross-functional teams to ensure customer requirements are met.
* **Daily Customer Interactions:** Resolve customer inquiries and concerns via phone, email, or chat, providing information about products, services, and company policies.
* **Handling Complaints:** Manage and resolve customer complaints efficiently, including product issues, delivery problems, and service discrepancies.
* **Sales Support:** Assist the sales team by providing customer feedback, managing accounts, and supporting promotional activities.
* **Logistics Coordination:** Work with the logistics team to ensure the timely and accurate delivery of products, communicating any delays or issues to customers.
* **Documentation and Reporting:** Maintain detailed records of customer interactions, orders, and complaints, generating reports to help improve customer service processes.
* **Quality Assurance:** Coordinate with the quality assurance team to address any product quality issues reported by customers.
* **Cross-Functional Collaboration:** Work with various departments, including production, logistics, and quality control, to ensure customer satisfaction and address any issues that may arise.
**Essential Qualifications:**
* **Bi-Lingual (Spanish):** Required for effective communication with our Hispanic customer base.
* **Food Manufacturing Experience:** Required for understanding of the industry and its challenges.
* **Bachelor's Degree:** In a relevant field, such as business, marketing, or customer service.
* **5+ Years of Customer Service Experience:** Proven track record of delivering exceptional customer service in a fast-paced environment.
* **Experience as a Customer Account Manager:** Demonstrated ability to manage customer relationships and provide account support.
* **Experience in Documentation and Reporting:** Skilled in documenting customer interactions, orders, and complaints, with a focus on generating reports to improve customer service processes.
* **Proficient in Excel, ERP's, and Complaints Platform:** Familiarity with industry-standard software and systems, with a preference for D365.
* **Experience with B2B or B2B & B2C Clients:** Proven ability to work with diverse customer bases and adapt to changing needs.
**Preferred Qualifications:**
* **Experience in a Food Manufacturing Environment:** Familiarity with the industry's unique challenges and opportunities.
* **Experience with PO's and Invoicing:** Skilled in managing purchase orders and invoices, with a focus on accuracy and efficiency.
* **Experience with Cross-Functional Teams:** Proven ability to work effectively with various departments to achieve customer satisfaction and resolve issues.
**Why Join arenaflex?**
* **Dynamic and Growing Environment:** arenaflex is a leading brand in the food manufacturing industry, with a strong presence among the Hispanic population nationwide.
* **Opportunities for Growth and Development:** As a dedicated, family-owned company, we offer a rewarding environment in which to thrive and grow your career.
* **Collaborative and Supportive Team:** Our team is passionate about delivering exceptional customer service and working together to achieve our goals.
* **Competitive Compensation and Benefits:** arenaflex offers a comprehensive compensation package, including competitive salary, benefits, and perks.
* **Professional Development Opportunities:** We invest in our employees' growth and development, providing training and resources to help you succeed in your role.
**How to Apply:**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter, highlighting your relevant experience and qualifications. We look forward to reviewing your application and discussing this opportunity further.
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**arenaflex is an Equal Opportunity Employer**
We are committed to creating a diverse and inclusive work environment that values and respects all employees. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
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