Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two calls are ever the same? If so, we want to hear from you! arenaflex, a subsidiary of Cigna, is seeking a highly skilled Customer Service Intake Representative to join our team of dedicated professionals working from the comfort of their own homes.
As a Customer Service Intake Representative at arenaflex, you will play a vital role in managing the benefits needs of inbound callers from start to finish, while delivering exceptional patient-provider care. If you're looking for a challenging and rewarding career opportunity that allows you to make a real difference in people's lives, we encourage you to apply.
**Responsibilities:**
* Accept a daily average of 100-125 inbound calls from Health Plan clients, providers, and imaging centers seeking pre-authorization.
* Properly handle and verify patient records under HIPAA and PHI, and secure confidentiality for each call.
* Accept multiple back-to-back calls utilizing various applications on multiple screens, and properly enter all patient, provider, and imaging center data.
* Follow the complete formal script pathway with each caller, identifying and transferring any calls that cannot be resolved via the formal script to the appropriate person or department.
* Remain client-focused at all times, with the ability to independently resolve customer inquiries and complaints with one-call resolution.
* Availability to attend 100% of 8-week training, which will include live call participation training.
* Meet or exceed all performance metrics through accurate call handling and high-quality calls.
**Qualifications:**
* High School diploma or equivalent required.
* Prior customer service background strongly preferred.
* Intermediate proficiency in Microsoft Outlook; strong written, organizational, and verbal communication skills.
* Excellent customer focus orientation with the ability to diffuse difficult callers constructively.
* Takes accountability and ownership to efficiently solve problems.
* Engaged, coachable, upbeat attitude, with a willingness to be a positive role model for your peers.
* Team player who exchanges personal knowledge, offers, and accepts support.
* Flexible, open-minded, and able to adapt positively to business changes or needs.
* Self-confident and empowered to use good judgment to do what is right, and keep all promises.
**Essential Skills and Competencies:**
* Excellent communication and interpersonal skills, with the ability to effectively interact with diverse stakeholders.
* Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
* Ability to work independently and as part of a team, with a strong focus on collaboration and teamwork.
* Proficiency in Microsoft Office, particularly Outlook, Word, and Excel.
* Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
* Ability to maintain confidentiality and handle sensitive information with discretion.
**Career Growth Opportunities and Learning Benefits:**
* arenaflex offers a comprehensive training program that includes live call participation training, to ensure you have the skills and knowledge needed to succeed in this role.
* Opportunities for career advancement and professional growth, with a focus on developing your skills and expertise.
* Access to ongoing training and development programs, to help you stay up-to-date with the latest industry trends and best practices.
* Collaborative and supportive work environment, with a focus on teamwork and open communication.
**Work Environment and Company Culture:**
* Work from the comfort of your own home, with a flexible schedule that allows you to balance your work and personal life.
* arenaflex is committed to creating a positive and inclusive work environment, with a focus on diversity, equity, and inclusion.
* Opportunities to participate in company-sponsored events and activities, to help you connect with your colleagues and build relationships.
* arenaflex is a tobacco-free company, and we reserve the right not to hire tobacco/nicotine users in states where that is legally permissible.
**Compensation, Perks, and Benefits:**
* Competitive hourly rate of $17-$19, depending on experience and geographic location.
* Eligibility to participate in an annual bonus plan, based on individual and team performance.
* Comprehensive benefits package, including medical, vision, dental, and well-being and behavioral health programs.
* 401(k) with company match, company-paid life insurance, tuition reimbursement, and paid time off.
* Opportunities for professional growth and development, with a focus on developing your skills and expertise.
**How to Apply:**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about this role and to submit your application.
**Equal Employment Opportunity:**
arenaflex is an equal employment opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds, and we are committed to creating a positive and inclusive work environment.
**Accommodations:**
If you require reasonable accommodation in completing the online application process, please email:
[email protected] for support. Do not email
[email protected] for an update on your application or to provide your resume, as you will not receive a response.
**Tobacco-Free Policy:**
arenaflex has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
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