Clinical Operations Director

Job Title:   Clinical Operations Director   Overview  The Clinical Operations Director is responsible for leading frontline operational execution across Alopex’s Care Coordination and Enrollment teams while driving workforce performance, operational accountability, clinical quality, and scalable operational delivery.  This role serves as the operational leader for day-to-day Clinical Operations and Enrollment execution and partners closely with executive leadership, QA, Product, BI, Technology, and Operations Enablement teams to support organizational growth and operational excellence.  The Clinical Operations Director oversees operational workflows across multiple service lines, including traditional CCM, LTC-focused care coordination, transitional CCM models, and future population health initiatives.  This role owns frontline operational execution, workforce leadership, service line performance, and day-to-day operational accountability across Clinical Operations and Enrollment. While the Operations Enablement & Systems Director owns systems infrastructure, workflow enablement, and operational scalability initiatives, the Clinical Operations Director is responsible for frontline execution, workforce performance, and operational delivery.  This role is instrumental in supporting organizational growth, operational stability, workforce development, and service line scalability during periods of rapid growth and transformation.  Key Responsibilities  Clinical Operations Leadership  Provide operational leadership and oversight for Care Coordination and Enrollment teams  Directly manage frontline operational staff, including Team Leads, Care Coordinators, and Enrollment Specialists  Own frontline operational execution, workforce accountability, and service line performance across Clinical Operations  Partner with executive leadership to support organisational growth initiatives and operational scaling  Monitor and drive operational KPIs related to productivity, engagement, quality, patient outcomes, and operational performance  Support staffing strategy, workforce planning, scheduling oversight, and operational resource allocation  Ensure operational consistency across service lines, workflows, and customer implementations  Team Leadership & Staff Development  Coach, mentor, and support frontline operational leaders and staff  Promote accountability, consistency, and operational excellence across teams  Support onboarding, performance management, corrective action, and employee development  Foster a collaborative, patient-centred, and high-performance operational culture  Lead communication efforts during periods of organisational and operational change  Support leadership development and operational growth opportunities within frontline teams.  Operational Execution & Service Line Management   Drive operational execution across traditional CCM, LTC and future population health service lines  Partner with QA leadership to maintain documentation integrity, operational consistency, and CMS readiness  Collaborate with Enablement & Systems leadership to support workflow adoption and operational scalability  Support implementation and adoption of operational tools, workflows, and technology solutions  Identify operational barriers impacting productivity, patient engagement, or workflow execution and implement corrective action plans  Support operational planning related to customer onboarding, transitions, and scaling initiatives  Cross-Functional Collaboration  Partner with Product, QA, BI, and Technology and Enablement teams to support operational initiatives and workflow improvements  Collaborate with provider groups and customer stakeholders as needed  Support implementation of operational reporting, workforce metrics, and operational performance initiatives  Qualifications  Active RN license strongly preferred  7+ years of healthcare operations leadership experience  Demonstrated experience leading frontline operational teams in healthcare environments  Experience in CCM, population health, managed care, telephonic care management, LTC, or value-based care strongly preferred  Demonstrated experience leading remote or hybrid operational teams  Strong understanding of productivity management, operational KPIs, and workforce planning  Experience leading teams through organizational growth, operational change, and workflow transformation  Strong communication, coaching, accountability, and leadership skills  Comfortable working in a fast-paced, evolving operational environment  Preferred Qualifications  Experience supporting healthcare technology implementations or operational transformation initiatives  Experience in multi-client healthcare operations environments  CCM certification or population health experience preferred  Familiarity with CMS documentation and compliance expectations preferred  Key Competencies:  Competency  Definition  Operational leadership  Ability to lead and support enrollment and clinical operations while driving operational consistency, productivity, quality, and scalable growth across teams and service lines.  Team development  Ability to coach, mentor, and develop team members while fostering accountability, engagement, collaboration, and professional growth.  Workforce planning  Ability to assess staffing needs, balance workloads, support resource allocation, and align operational staffing models with patient volumes and organizational goals.  Care Coordination & Population Health Operations Expertise  Strong understanding of care coordination workflows, enrollment operations, productivity management, documentation standards, and operational performance within healthcare environments.  Change management  Ability to lead teams through organizational, operational, and systems changes by promoting clear communication, adoption, stability, and operational continuity.  Accountability & Execution  Ability to drive operational execution, monitor performance, follow through on initiatives, and ensure teams meet operational, quality and organizational expectations.    Communication and collaboration  Ability to communicate effectively across operational, clinical, and cross-functional teams while building strong working relationships and supporting organizational alignment.  Service line management  Ability to oversee operational performance, scalability, and workflow consistency across multiple customer segments and operational programs.  Work Location, Shift & Schedule  This position is fully remote with strict adherence to a Work from Home policy. Occasional travel may be required for client meetings, training sessions, or company meetings.  Standard hours are Monday-Friday, 8:00 am-5:00 pm EST, or according to the business hours of clients’ practices.   Remote Position Requirements:  Reliable high-speed internet connection suitable for professional calls and video conferencing.   Quiet, secure, and professional work environment suitable for discussing sensitive health information and Protected Health Information (PHI).      Compensation Range: $135 - $155K