Patient Enrollment Specialist- Bilingual Required

Job Title: Patient Enrollment Specialist (Bilingual Required | Fully Remote) Overview:  The Enrollment Training Specialist is a hybrid, non-managerial role responsible for both direct patient enrollment activities and training, mentoring, and readiness support for the Enrollment team. Approximately 50% of this role is dedicated to hands-on enrollment work, including outbound patient calls and consent completion. The remaining time is focused on onboarding, coaching, skills development, and scheduling support to ensure consistent enrollment performance.   This role serves as a working subject-matter expert, modeling best practices and reinforcing enrollment standards through example, training, and mentorship. This position does not include people management or HR authority.   Reports To:  Director of Clinical Operations    Department:  Clinical Operations  Key Responsibilities  Direct Enrollment Execution (≈50%)  Conduct outbound and inbound patient calls to obtain program enrollment consents  Clearly explain program benefits, address patient questions, and overcome objections  Accurately document enrollment activities and consent records in the system of record  Maintain compliance with all documentation, scripting, and consent requirements  Meet or exceed individual enrollment productivity and quality standards  Model effective call techniques, scripting adherence, and patient experience best practices  Training, Mentoring & Readiness Support (≈50%)  Support onboarding and ongoing training for Enrollment Specialists – Including ShiFox, Nextiva/Genysis,Expectations, OhMD  Provide peer mentoring, coaching, and real-time feedback  Reinforce enrollment standards, workflows, and documentation quality  Identify skill gaps and deliver targeted refresher training  Assist with schedule alignment to support enrollment demand and coverage  Partner with leadership to assess enrollment readiness and performance risks  Maintain and update training materials, scripts, and job aids as needed  Collaboration & Continuous Improvement  Serve as a point of contact for enrollment-related training and process questions  Share best practices and performance insights with the Enrollment team  Contribute frontline feedback to improve enrollment workflows and patient experience  Support quality improvement initiatives tied to enrollment outcomes  Required Qualifications and Skills:  Experience in patient enrollment, consenting, or similar patient-facing roles 2 plus years  Demonstrated success meeting enrollment productivity and quality benchmarks  Strong communication, coaching, and mentoring skills  Ability to balance hands-on execution with training responsibilities  Comfort providing constructive peer feedback  Prior experience supporting training or onboarding in a call-center or enrollment environment  Familiarity with healthcare compliance, documentation, and consent standards  Experience assisting with scheduling or capacity planning  Bilingual required Work Location, Shift & Schedule    This position is remote (please see remote requirements below). Shifox/Alopex employees work Monday-Friday 8:00 am-5:00 pm or according to the business hours of client practices. Hybrid role requiring active participation in daily enrollment activity. If working part-time, a mutually agreeable schedule will be determined based on the client’s practice needs.    Remote Position Requirements:  Reliable and stable Internet – all programs used by Enrollment Specialists are internet-based. A quiet and professional work environment suitable for speaking with patients about sensitive information and Protected Health Information (PHI), free of distractions.  Compensation:                 Rate $20.00-$21.00 per hour