Clinical Operations Enablement & Systems Director

Job Title:   Clinical Operations Enablement & Systems Director   Overview  The Clinical Operations Enablement & Systems Director is responsible for leading operational scalability, workflow standardization, systems implementation, training enablement, and operational infrastructure initiatives across Alopex Clinical Operations.  This role serves as the operational lead for workflow enablement, systems readiness, implementation planning, operational infrastructure, and scalability initiatives that support efficient, standardized, and high-quality patient care operations.  The Clinical Operations Enablement & Systems Director partners closely with Operations, Product, QA, BI, and Technology teams to ensure operational workflows, systems, reporting, and infrastructure support scalable growth across service lines and customer segments.  This role owns operational infrastructure, systems enablement, workflow standardization, implementation readiness, and scalability initiatives across Clinical Operations. While the Clinical Operations Director owns frontline operational execution and workforce leadership, this role is responsible for the systems, workflows, tools, and operational infrastructure that enable scalable and consistent operational performance.  This role is instrumental in supporting organizational transformation, enterprise scalability, workflow modernization, operational readiness, and technology-enabled operational growth.  Key Responsibilities  Operational Enablement & Workflow Optimization  Lead operational scalability initiatives through workflow design, process standardization, and operational infrastructure development  Own enterprise workflow standardization efforts across Clinical Operations and Enrollment  Develop, maintain, and oversee SOP governance, workflow documentation, operational playbooks, and job aids  Identify workflow gaps, inefficiencies, and operational risks and implement scalable solutions  Establish operational readiness processes supporting organizational growth and customer implementation initiatives  Drive workflow adoption and operational consistency across service lines and operational teams  Systems Implementation & UAT Leadership  Lead operational readiness initiatives for systems implementations and workflow transformations  Own User Acceptance Testing (UAT) strategy, coordination, and operational validation efforts  Partner with Product, Technology, BI, QA, and Operations teams to validate workflows, identify operational risks, and support release readiness  Track operational issues, workflow defects, implementation risks, and system feedback through resolution  Lead implementation and optimization efforts related to telephony, workflow, documentation, reporting, and analytics platforms including Genesys and ShiFox 2.0  Serve as the operational lead for workflow scalability and systems enablement initiatives  Training, Adoption & Operational Readiness  Develop and oversee onboarding workflows, operational training resources, and workflow reinforcement initiatives  Create operational training materials, guides, workflow tools, and implementation documentation  Lead rollout planning, operational communication, and implementation readiness efforts related to systems and workflow changes  Drive operational adoption strategies during periods of organizational growth, systems implementation, and workflow transformation  Partner with operational leadership to reinforce workflow consistency and implementation success  Cross-Functional Leadership  Serve as the operational liaison between Operations, Product, QA, BI, and Technology teams  Partner with executive leadership on operational scalability planning and transformation initiatives  Support operational reporting, workflow analytics, and systems optimization initiatives  Lead operational onboarding readiness efforts for customer implementations and operational transitions  Support enterprise operational transformation initiatives tied to scalability and systems modernization  Qualifications  Demonstrated experience leading enterprise operational initiatives, workflow transformation, or large-scale systems implementations preferred  Experience in healthcare operations, population health, CCM, managed care, health-tech, or operational enablement environments preferred  Strong organizational, implementation, and project leadership skills  Experience leading workflow optimization, systems implementation, process improvement, or operational scalability initiatives  Strong written communication, operational documentation, and change management skills  Comfortable working in fast-paced, evolving operational environments  Preferred Qualifications  Experience supporting UAT, EMR/workflow systems, telephony systems, or healthcare technology implementations  Experience creating SOPs, training materials, and workflow documentation  Experience supporting remote operational teams preferred  Lean/process improvement, implementation, or project management experience preferred  Work Location, Shift & Schedule  This position is fully remote with strict adherence to a Work from Home policy. Occasional travel may be required for client meetings, training sessions, or company meetings. Standard hours are Monday-Friday, 8:00 am-5:00 pm EST, or according to the business hours of clients’ practices.   Remote Position Requirements:  Reliable high-speed internet connection suitable for professional calls and video conferencing.   Quiet, secure, and professional work environment suitable for discussing sensitive health information and Protected Health Information (PHI).  ​​​​​​​Compensation Range: $135 - $150K