DAT Freight & Analytics is an award-winning SaaS technology company at the forefront of freight and logistics innovation. They are seeking a dedicated Customer Support Representative to handle payment processing operations and customer interactions, ensuring accurate and timely support while maintaining a solution-oriented mindset.
Responsibilities
- Payment Processing Operations — Approximately half your working hours, particularly early in your tenure, will involve processing inbound check payments with speed and accuracy. This is methodical, high-volume work that requires sustained focus, consistency, and a low tolerance for error. It's not complex, but it matters — mistakes have direct financial consequences for our customers
- Customer Interaction - Handle incoming customer queries through various channels (phone, email, and live chat), providing accurate, timely, and empathetic responses while maintaining a solution-oriented mindset
- Problem Resolution - Troubleshoot customer issues, offering clear and concise solutions. Escalate complex issues to the appropriate teams when necessary
- Product Knowledge - Develop and maintain a comprehensive understanding of our products/services to effectively assist customers and provide accurate information
- Feedback Collection - Actively seek customer feedback to improve our services and products
- Team Collaboration - Work closely with other departments to ensure a cohesive customer experience, sharing insights and coordinating on issue resolution
Skills
- Is located in or able to commute to Seattle, WA and available in-office 8am-4pm
- Takes genuine satisfaction in doing repetitive, detail-oriented work correctly and efficiently — not as a stepping stone, but as a professional standard
- Demonstrates pride, ownership, and accountability for your work, and expects the same from those you work with
- Doesn't need variety to stay engaged — you find flow in process-driven work and measure success by throughput and accuracy
- Shares opinions openly on what's working and what's not across the product, tech stack, and team processes
- Collaborates effectively and empathetically across different roles such as Design, Operations, and Product
- Has the ability to work in a fast-paced environment and to adapt to changing demands
- Has proficiency in using CRM software and other customer support tools (Zendesk, HubSpot, Freshdesk, etc.)
- Exhibits excellent communication skills, both verbal and written
- Has 1–3 years of experience
- You have proven experience in customer support or a related field
- You have experience in high-volume data entry, payment processing, or back-office financial operations
- You have familiarity with fintech or the freight industry
- You have HubSpot experience
Benefits
- Medical, Dental, Vision, Life, and AD&D insurance
- Parental Leave
- Flexible Vacation Time (FVT)
- An additional 10 holidays of paid time off per calendar year
- 401k matching (immediately vested)
- Employee Stock Purchase Plan
- Short- and Long-term disability sick leave
- Flexible Spending Accounts
- Health Savings Accounts
- Employee Assistance Program
- Additional programs - Employee Referral, Internal Recognition, and Wellness
- Free TriMet transit pass (Beaverton Office)
- Competitive salary and benefits package
- Work on impactful projects in a cutting-edge environment
- Collaborative and supportive team culture
- Opportunity to make a real difference in the trucking industry
- Employee Resource Groups
Company Overview
DAT Freight & Analytics maintains a market for truckload freight. It was founded in 1978, and is headquartered in Beaverton, Oregon, USA, with a workforce of 501-1000 employees. Its website is https://www.dat.com/.