Note: The job is a remote job and is open to candidates in USA. Muck Rack is the leading SaaS platform for public relations and communications professionals. They are seeking a detail-oriented and customer-focused Press Release Operations Specialist to help customers distribute press releases and manage newsroom content through their platform, ensuring timely and accurate distribution while providing operational support during high-visibility communications moments.
Responsibilities
- Support customers through the press release distribution process from submission to delivery
- Troubleshoot formatting, scheduling, publishing, and distribution issues
- Assist customers with newsroom management and publishing functionality
- Monitor release status and provide updates or confirmations as needed
- Escalate technical issues to Product and Engineering teams when appropriate
- Communicate clearly and professionally during urgent or time-sensitive situations
- Maintain and improve internal documentation, workflows, and operational processes
- Partner closely with Customer Support, Customer Success, Product, and Engineering teams to resolve customer issues
Skills
- Strong written and verbal communication skills
- Exceptional attention to detail and organizational abilities
- Ability to manage multiple priorities and deadlines simultaneously
- Comfortable working in a fast-paced, customer-facing environment
- Quick learner who enjoys mastering new tools, platforms, and workflows
- Calm, professional, and solutions-oriented under pressure
- Experience in customer support, operations, or customer-facing roles
- Familiarity with PR, media relations, press release distribution, or newsroom workflows
- AP Style familiarity
- Experience supporting SaaS products, CRM systems, or ticketing platforms
- Proactively incorporate AI tools into day-to-day work to improve productivity and accelerate delivery
Benefits
- Total compensation for this role consists of base salary and a quarterly bonus plan.
- Geo-neutral approach to compensation within the US
- Home office stipend, phone and internet reimbursement, coworking membership
- Virtual and in-person team bonding (lunches, events, competitions)
- Competitive geo-neutral pay in the U.S.
- Annual reviews to ensure equity and market alignment
- Standardized bonus or commission structure
- 401(k) with employer contributions
- Equity opportunities
- Comprehensive medical, dental, vision, disability, and life insurance for employees and dependents
- 100% premium coverage for individuals on high-deductible plans
- 24/7 Virtual Care and Employee Assistance Program
- Employer-funded HSA contributions and other pre-tax benefits
- Quarterly wellness stipend and free Headspace subscription
- 4+ weeks of PTO, plus paid sick and mental health days
- 13 paid holidays with the option to swap for personal days
- Up to 16 weeks of fully paid parental leave
- Transparent pathways for internal mobility and promotion
- Bi-annual performance reviews, team workshops, and leadership training
- Unlimited access to Coursera and O’Reilly
- 2 additional PTO days annually for learning and development
- Commitment to equity and valuing diverse perspectives
- Agile, founder-led company focused on collaboration and innovation
Company Overview
Muck Rack is a public relations management platform that enables organizations to connect with journalists to generate media coverage. It was founded in 2009, and is headquartered in Miami, Florida, USA, with a workforce of 201-500 employees. Its website is http://muckrack.com.