Cellular Sales is a leader in the wireless industry, seeking a B2B National Sales Support Representative to join their team. This role focuses on connecting business customers with representatives and providing support to ensure outstanding customer experiences.
Responsibilities
- Receive comprehensive training and practice to be fully equipped to succeed
- Utilize various leads sources to reach out to Verizon and Cellular Sales customers and align them with available business representatives in their area
- Gather and process customer information and disposition call at end of conversation
- Insert notes of customer interactions and/or transactions; record details of actions taken
- Provide inbound support for market representatives calling with business related issues and questions
- Meet or exceed established daily metrics (calls/sales/follow up calls) and performance standards
- Communicate professionally and accurately to customers, following company standards/protocols
- Ensure adherence to all company compliance and security measures
Skills
- High School diploma or equivalent experience required
- Proficient in Microsoft Excel and Outlook
- Basic typing and computer skills required
- Adaptability: Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people
- Attention to detail: Taking responsibility for a thorough and detailed method of working
- Customer Focus: Knowing the (internal and external) customer business needs and acting; accordingly, anticipating customer needs, and giving high priority to customer satisfaction and customer service
- Organizational Awareness: Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and implications of decisions on other components of the organization
- Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals
- Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology
- Desire to Succeed
- Experience with outbound calling
Benefits
- Paid Time Off
- Health, Vision, and Dental Insurance
- 401k matching
- Health and Wellness Program
- Discount on Verizon services
- Employee Assistance Program
- Onsite gym and walking trail
Company Overview
Cellular Sales is a people-first Verizon Authorized Retailer committed to service, growth, and genuine connection. It was founded in 2020, and is headquartered in Houston, Texas, USA, with a workforce of 5001-10000 employees. Its website is https://cellularport.com/.