Are you a seasoned insights professional looking to join a dynamic team that's shaping the future of wireless communication? Do you have a passion for understanding customer needs and preferences, and using that knowledge to drive business growth and innovation? If so, we invite you to explore this exciting opportunity to join arenaflex as an Associate Director, Customer and Product Insights.
**About arenaflex**
arenaflex is a leading provider of wireless communication services, committed to enriching lives by bridging the gap between individuals and premium wireless experiences that meet and exceed expectations in value and quality. Our diverse portfolio of 11 distinct brands caters to a broad spectrum of needs and preferences, and we're constantly innovating to stay ahead of the curve.
**The Role**
As an Associate Director, Customer and Product Insights, you'll play a pivotal role in driving business decisions that help us maintain a competitive edge by delivering best-in-class value propositions and experiences to our customers. You'll lead the customer and product research and insights function, working closely with brand and product team leaders to define and prioritize the research roadmap and ensure appropriate resource allocation.
**Key Responsibilities**
* Proactively work across brand and product team leaders to define and prioritize the research roadmap and ensure appropriate resource allocation, including people, budgets, and vendor partnerships.
* Manage, mentor, and coach direct reports who are focused on specific work streams to ensure world-class insights work and leverage learnings and best-practices across these work streams.
* Lead by example and set a high bar for research rigor and insights storytelling.
* Oversee key vendor partnerships to ensure the team leverages the highest quality research methods and analytical capabilities, and manage spend to forecast.
* Work in close partnership with Marketing Insights leads to build an integrated understanding of our customers, prospects, and market dynamics.
* Forge relationships with adjacent insight, analytics, and intelligence teams across the arenaflex organization to further elevate our total market understanding and identify opportunities for greater efficiencies in spend and operating models.
* Speak on behalf of the customer across arenaflex leadership forums, ensuring that crucial customer insights and pain points are elevated to key decision-makers and incorporated into short- and long-term action planning.
* Oversee and care for the performance and professional development of team members, providing regular feedback, coaching, and direction to ensure each team member is meeting their expectation to deliver impact and drive business objectives.
* Promote and train teams to engage with business senior leadership as consumer champions.
**What We're Looking For**
* Bachelor's degree or four or more years of work experience.
* Six or more years of relevant work experience in marketing, customer experience, or user experience research.
* Experience designing research programs, both qualitative and quantitative, to address business needs, and articulating the rationale.
* Strong command of advanced quantitative methodologies, including maxdiff, conjoint, segmentation, cluster analysis, and Gabor Granger.
* Experience with qualitative and/or user-centered design evaluative research methods, such as focus groups, in-depth interviews, diary studies, and ethnography.
* Experience synthesizing data from multiple sources and translating findings into actionable customer insights and recommendations.
**Preferred Qualifications**
* Ten or more years of professional experience.
* Eight or more years of experience in marketing, CX, or UX insights.
* Four or more years of experience managing a team of three or more people.
* Experience providing insights to inform value proposition development.
* Experience leveraging secondary data, trends, and learnings to provide context for business scenarios.
* Ability to present insights in a compelling narrative and establish rapport with senior leadership as a consumer champion.
* Marketing, CX, or UX research experience specifically in the consumer or business space.
* Self-starter with the ability to identify stakeholders and build credibility for the team.
* Demonstrated effective consultative skills.
* Proven ability to work through ambiguity and effectively collaborate to problem-solve.
* Strong business acumen and understanding of the telecom industry.
* Extensive experience and genuine interest in consumer segment research.
* High degree of comfort using influence and persuasion cross-functionally.
* Experience operating in a fast-moving, rapidly evolving environment.
* Experience contributing to a culture of innovation by finding new and better ways of doing things: identifying, creating, and employing innovative research and operational approaches.
**What We Offer**
* A dynamic and collaborative work environment that encourages innovation and creativity.
* Opportunities for career growth and professional development.
* A comprehensive benefits package, including health and wellness benefits, short-term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance, and tuition assistance.
* A competitive salary range of $127,000.00 to $236,000.00 annually, depending on location and confirmed job-related skills and experience.
* The potential to earn more through incentive-based compensation.
**How to Apply**
If you're a motivated and experienced insights professional looking to join a team that's shaping the future of wireless communication, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website.
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer, committed to celebrating our employees' differences and fostering a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.
**Work Environment**
This is a hybrid role, with a defined work location that includes work from home and a minimum eight assigned office days per month. Scheduled weekly hours are 40.
**Equal Employment Opportunity Statement**
arenaflex is an equal opportunity employer. We celebrate our employees' differences and foster a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.
**Benefits**
Our benefits are designed to help you move forward in your career and in areas of your life outside of arenaflex. From health and wellness benefits, short-term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance, and tuition assistance, we've got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.
**Compensation Range**
The compensation range for this position is between $127,000.00 and $236,000.00 annually, depending on location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
**Apply Now**
If you're ready to join a team that's shaping the future of wireless communication, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website.
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