Whistler.com, in partnership with Tourism Whistler, is dedicated to enhancing the guest experience by providing a comprehensive platform for vacation planning and booking. The Travel Consultant role involves selling vacation packages and building strong customer relationships through various communication channels.
Responsibilities
- Act as a Tourism Whistler and Whistler.com ambassador, living our purpose and vision with passion & energy, achievement and respect
- Answer inbound calls, provide quotes to online vacation requests, and answer customer questions, emails & voice mails
- Execute various outbound calls including concierge, up sell calls, informational and customer focused
- Effectively communicate with Online Chat inquiries, quotes and actively pursue sales leads generated via the online chat with guests
- Meet or exceed individual and team sales goals on a daily, weekly & monthly basis
- Communicate effectively with clients, vendors and colleagues
- Respond to all guests in a timely, professional and friendly manner
Skills
- Excellent knowledge of Whistler
- Effective time management skills with the ability to stay organized and multitask in a fast-paced environment
- Strong communication skills, verbal and written, through the telephone, on-line chat and email
- Commitment to customer service
- Strong attention to detail
- Skilled problem solving and conflict resolution abilities
- A team player who can also work independently
- Computer skills including MS Office, and a variety of cloud based software
Benefits
- A casual office setting (aka: no formal dress code)
- Bi-monthly all staff events and departmental team building (the fun kind, we swear)
- Fun, supportive, and collaborative team environment
- Meaningful health benefits for employees and their dependents, including an Employee Assistance Program and a wellness app (hello, Headspace)
- A wellness fund to support your health and recreation in Whistler. Think ski, snowboard or bike park pass, yoga or gym memberships, golf lessons, or other wellness offerings that support your well-being
- An annual Health & Wellness calendar with wellness offerings to prioritize mental health and well-being
- Condensed work week - shifts are 4 x 10 hour days. That means 3 days off every week to enjoy the beauty of Whistler!
- Paid vacation time (3 weeks annually as a starting point) to relax, unwind, and adventure
- Whistler-based, with a hybrid approach that balances in-office and remote work (following a probationary period)
- This position is also eligible for commissions on sales
Company Overview
We are the official marketing and sales organization for the resort of Whistler, British Columbia — also known as the best place in the world, if you ask us — and we are proud to call this place home. It was founded in 1979, and is headquartered in Whistler, British Columbia, CAN, with a workforce of 51-200 employees. Its website is http://www.whistler.com.