Company Description
Catalogic Software is a data management and data protection company headquartered in Woodcliff Lake, New Jersey. The company develops software solutions that help organizations protect, recover, catalog, migrate, and manage data across on-premises, hybrid, and cloud environments.
It’s flagship solution DPX is an intelligent data protection and recovery solutions that support Data backup and recovery, rapid disaster recovery, cloud integration and data mobility, and tape management solutions.
Catalogic’s portfolio also includes CloudCasa, a market-leading, cloud-native platform for Kubernetes data protection, disaster recovery, migration, and multi-cloud application resiliency. CloudCasa enables organizations to protect, recover, replicate, and migrate Kubernetes applications and data across on-premises and cloud environments, with support for major Kubernetes platforms and managed services.
Catalogic is a global company with presence in major markets in Europe and Asia Pacific along with support centers in the United States, Poland and India.
Job Description
Support Engineer for CloudCasa (L2/3)
We are looking for an L2/3 Support Engineer to support CloudCasa, our Kubernetes backup, recovery, disaster recovery, and migration platform.
This role is for someone who can go beyond basic ticket handling. The candidate should be able to troubleshoot Kubernetes environments, analyze backup and restore issues, work with customers and internal engineering teams, and help resolve complex technical problems across cloud-native and hybrid environments.
The engineer will support CloudCasa customers using SaaS and self-hosted deployments, including environments running on public cloud, private cloud, and enterprise Kubernetes platforms.
Responsibilities
The role will include:
Handling L2 and L3 customer support cases for CloudCasa
Troubleshooting backup, restore, migration, and DR issues in Kubernetes environments
Investigating failures related to agents, jobs, storage targets, cloud integrations, and Kubernetes resources
Reviewing logs from CloudCasa components, Kubernetes clusters, and customer environments
Reproducing customer issues in staging or lab environments
Escalating verified product defects to engineering with clear technical evidence
Assisting customers with SaaS and self-hosted CloudCasa deployments
Supporting integrations with EKS, AKS, GKE, OpenShift, Rancher, Tanzu, and other Kubernetes platforms
Helping customers follow best practices for reliable backup and recovery
Maintaining internal troubleshooting documentation and external knowledge base articles
Candidate profile
The ideal candidate is a practical Kubernetes troubleshooter with solid cloud experience and strong support discipline. They should be comfortable working directly with customers, reading technical logs, isolating product versus environment issues, and translating complex technical findings into clear next steps.
This is not a first-line helpdesk role. It requires someone who can independently investigate technical issues, work across Kubernetes, cloud, storage, and backup domains, and collaborate with engineering when deeper product analysis is required.
Qualifications
Minimum required experience
The candidate should have hands-on experience with:
Kubernetes operations, including pods, namespaces, PVCs, storage classes, events, logs, and basic troubleshooting
Cloud platforms such as AWS, Azure, or Google Cloud, especially managed Kubernetes services such as EKS, AKS, or GKE
Linux system administration and command-line troubleshooting
CI/CD or DevOps environments, including Jenkins or similar pipeline tools
Scripting, preferably Python or shell scripting
Customer-facing technical support, preferably at L2 or L3 level
Reading logs, identifying failure patterns, and documenting root cause analysis
Clear written communication for ticket updates, escalation notes, and customer-facing explanations
Nice to have
Additional experience in any of the following areas would be beneficial:
Backup, restore, disaster recovery, or data protection products
CloudCasa, Velero, Kasten, or similar Kubernetes backup tools
Kubernetes persistent storage, including CSI snapshots, PVC backup, and storage class mapping
Helm charts and Kubernetes application deployment
Rancher, OpenShift, VMware Tanzu, Harvester, or other enterprise Kubernetes distributions
Object storage such as AWS S3, Azure Blob, MinIO, Wasabi, or other S3-compatible storage
MongoDB, PostgreSQL, or other stateful application backup and recovery scenarios
Prometheus, Grafana, Loki, ELK, or similar monitoring and log analysis tools
Self-hosted or air-gapped software deployments
RBAC, SSO, certificates, access keys, and basic security troubleshooting
Working with engineering teams to reproduce bugs and validate fixes
Creating knowledge base articles, runbooks, and troubleshooting guides
Additional Information
What we are offering:
Full time job
All necessary equipment such as laptop, additional monitor, and accessories
Individual career path and professional development initiatives
Continuous performance feedback and end-year performance review
Remote work and flexible work hours (we're fine with breaks in the middle of the day);
Set of non-salary benefits (Medicover, MultiSport, life insurance, referral program)