At arenaflex, we're a global leader in packaging solutions, with a rich history dating back to 1899. Our commitment to innovation, sustainability, and customer satisfaction has propelled us to become a world-renowned brand, serving some of the world's most iconic companies across 34 countries. As a Supply Chain Customer Service Manager, you'll be at the forefront of our customer-centric approach, driving operational excellence and ensuring seamless interactions with our valued customers.
**About arenaflex**
arenaflex is a multi-billion-dollar global company that has been revolutionizing the packaging industry since its inception. Our talented team of experts is constantly pushing the boundaries of innovation, reinventing our processes, and delivering brilliant solutions that exceed customer expectations. With a strong focus on sustainability, industrialization, and community development, we're proud of our achievements and the groundbreaking work accomplished by our people.
**Job Summary**
As a Supply Chain Customer Service Manager, you'll be responsible for leading and motivating our Customer Service Department, developing and maintaining key processes to increase customer satisfaction, and driving operational excellence. You'll work closely with our customers, stakeholders, and internal teams to ensure seamless communication, efficient supply chain management, and exceptional customer experiences.
**Key Responsibilities:**
* Comply with established job safety practices, policies, and procedures as specified in plant and corporate directives for the safe performance of the work assignment.
* Support and follow the SQF (Safe Quality Food System) guidelines of the food safety system.
* Direct and manage all aspects of the Customer Service Department activities, policies, objectives, and initiatives.
* Manage the CSR customer account assignment and establish key backup support.
* Engage with customers regarding their forecast and supply chain information.
* Participate in the SIOP process, manage and provide any data required.
* Engage in the customer RFQ process and new customer onboarding procedures.
* Set performance metrics, train staff, handle escalated customer issues, and analyze customer feedback.
**Requirements:**
* Strong leadership, excellent communication, conflict resolution, and focus on continuous improvement.
* Working knowledge in manufacturing principles, practices, nomenclature, and procedures.
* Logistics management, production planning, manufacturing environment, financial management, business principles, and practices.
* Microsoft Excel, CRM, and general ERP system knowledge.
* Ability to apply intensive and diversified evaluation, selection, and substantial adaptation and modification of standard production planning techniques, procedures, and criteria.
**Preferred Qualifications:**
* Bachelor's degree in Supply Chain Management, Business Administration, or a related field.
* Proven experience in customer service management, supply chain management, or a related field.
* Strong analytical and problem-solving skills.
* Excellent communication and interpersonal skills.
* Ability to work in a fast-paced environment and adapt to changing priorities.
**What We Offer:**
* Annual base salary range from $132,160 to $148,680, plus an annual target bonus of 12.5% of base salary.
* Comprehensive total rewards package, including competitive pay and benefits.
* Benefits:
+ Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options.
+ 401(k) retirement plan with company match.
+ Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services.
+ Paid time off and holidays to recreate, rejuvenate, and care for the health of yourself and family.
+ Variety of company-paid and voluntary employee-paid insurance plans, including life, personal accident, and disability insurance.
+ Tuition reimbursement.
**Work Environment and Culture:**
* Our Columbus, Ohio or Brookline, Ohio facility offers a dynamic and collaborative work environment, with a strong focus on teamwork, innovation, and customer satisfaction.
* We're committed to creating a culture of inclusivity, diversity, and respect, where every employee feels valued and empowered to contribute to our success.
**Why Join arenaflex?**
* Be part of a global leader in packaging solutions, with a rich history and a strong commitment to innovation, sustainability, and customer satisfaction.
* Work with a talented team of experts who are passionate about delivering exceptional customer experiences and driving operational excellence.
* Enjoy a comprehensive total rewards package, including competitive pay and benefits.
* Take advantage of career growth opportunities and learning benefits, including tuition reimbursement and professional development programs.
* Contribute to a culture of inclusivity, diversity, and respect, where every employee feels valued and empowered to contribute to our success.
**How to Apply:**
If you're a motivated and results-driven professional with a passion for customer service and supply chain management, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!
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