At arenaflex, we're dedicated to protecting, connecting, and delivering the world's health data to power better decisions and advance human health. Our innovative data platform enables organizations to move and connect data securely, and we're looking for a highly skilled and customer-focused individual to join our team as a Customer Support Representative – Release of Information (ROI) Account Management.
**About arenaflex**
arenaflex is a data platform company for healthcare that's passionate about creating transformative change in the industry. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. Our collaborative team is committed to delivering exceptional results and making a meaningful impact in the lives of our customers and patients.
**Job Summary**
We're seeking an experienced Customer Support Representative to join our team in a remote role. As a Customer Support Representative – Release of Information (ROI) Account Management, you'll be responsible for ensuring the accurate and timely handling of release of information account issues with internal and external customers while maintaining a high level of professionalism. This is a full-time role with a flexible schedule, and you'll have the opportunity to work in a high-volume production environment with a team of dedicated professionals.
**Responsibilities**
As a Customer Support Representative – Release of Information (ROI) Account Management, your key responsibilities will include:
* Answering and conducting business on the telephone while maintaining excellent customer service
* Answering release of information related telephone calls and inquiries accurately and timely
* Reviewing, researching, resolving, and responding to inquiries received via telephone, email, or written correspondence
* Documenting all calls, inquiries, and resolution in detail in appropriate areas of our software systems
* Following all department and/or site-specific processes and procedures accordingly
* Meeting and maintaining the department's productivity and quality assurance expectations
* Maintaining confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence
* Maintaining a high level of professionalism and good rapport with co-workers and members of management
* Maintaining open lines of communication with other employees and members of management in regards to any problems, complaints, incidents, etc.
* Performing work in accordance with the training and direction provided and adhering to facility-specific procedures
* Attending mandatory employee in-service meetings and/or training sessions, if so directed
* Maintaining an acceptable attendance record and reporting to work as scheduled
* Performing other duties as assigned
**Requirements**
To be successful in this role, you'll need to possess the following qualifications and skills:
* High school diploma or equivalent from an accredited institute recognized by the State Department of Education
* Friendly, professional manner of communication and good customer service skills
* Experience with multi-line phone systems is required
* Computer proficiency: Knowledge of MS-Office at intermediate/advanced level and one year of experience would be beneficial
* Experience in the following fields would be beneficial: Data Entry, Medical Records, Healthcare, Insurance Claims Processing, and Proof Reading/Editing of Documents
* Ability to stay organized while working quickly and strong attention to detail is also required
* Passing annual Introductory HIPAA examination
* Required to take and pass a 90-day ROI Certification course with a score of 85% or higher
* To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by arenaflex Human Resources and determined on a case-by-case basis
* For remote work, this position requires that you provide a high-speed internet connection, subject to applicable expense reimbursement requirements (if any), and a work environment free from distractions
* With very limited exceptions (medical conditions or sincerely held religious beliefs that prohibit you from getting the vaccine), one of the requirements for this job is that you be fully vaccinated against COVID-19
* Except for states where legally prohibited to enforce mandates
**What We Offer**
As a valued member of our team, you'll enjoy a comprehensive benefits package, including:
* Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor
* Company equipment will be provided to you (including computer, monitor, virtual phone, etc.)
* Full benefits: PTO, Health, Vision, and Dental Insurance, and 401k Savings Plan
* Tuition Assistance
* Competitive pay rate: $15.00 - $18.00 per hour (Equal Pay Act Minimum Range)
**Why Join arenaflex?**
At arenaflex, we're committed to creating a culture of innovation, collaboration, and excellence. We believe in investing in our people and providing opportunities for growth and development. As a member of our team, you'll have the chance to:
* Work with a talented and dedicated team of professionals who are passionate about making a difference in the lives of our customers and patients
* Develop your skills and expertise in a dynamic and fast-paced environment
* Enjoy a comprehensive benefits package and competitive pay rate
* Participate in ongoing training and development opportunities to enhance your career growth and success
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications and next steps.
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
**Note**
This job is not eligible for employment sponsorship. Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.
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