Are you passionate about delivering exceptional customer experiences and making a positive impact on people's lives? Do you thrive in fast-paced environments and enjoy problem-solving? If so, we invite you to join our dynamic Member Loyalty Team at arenaflex as a Seasonal Remote Customer Service Advocate.
**About arenaflex**
arenaflex is a leading provider of innovative solutions and services that empower individuals to achieve their goals and improve their well-being. As a customer-centric organization, we prioritize building strong relationships with our members and delivering outstanding support to enhance their satisfaction and retention. Our team is dedicated to creating a positive and inclusive work environment that fosters growth, collaboration, and innovation.
**Job Overview**
We are seeking enthusiastic and customer-focused individuals to join our Member Loyalty Team as Seasonal Remote Customer Service Advocates. In this role, you will be responsible for taking customers through the post-enrollment journey, answering both inbound and outbound customer service calls fluidly, handling a high volume of calls, and providing exceptional support to enhance member satisfaction and retention.
**Key Responsibilities**
As a Seasonal Remote Customer Service Advocate, you will:
* Handle inbound customer service calls from existing members, addressing questions about their plans, resolving issues between carrier and member, and providing information about our complimentary services.
* Identify and resolve member issues efficiently and effectively, ensuring a positive experience.
* Assist members with questions related to their current plan, explain benefits included in their plan, and how to use them.
* Answer outbound calls from a dialer and complete post-enrollment activities along with helping members utilize their plan benefits included in their plans.
* Accurately use the script on screen and tools provided to help find client information, answer questions about our member's plan, and efficiently document notes and outcome of the interaction.
**What You'll Need**
To succeed in this role, you will need:
* High School diploma or GED certificate
* Strong organizational, interpersonal, and communication skills
* 6 months of customer service experience, preferably in a call center or similar environment
* Ability to handle high call volumes and manage multiple tasks simultaneously
* High-speed hardwired home internet connection with 50 Mbps download and 10 Mbps upload
* Prior experience with health insurance/Medicare plans is a plus
* Comfortable with desktop computers, including knowledge of MS Office applications and web browsing
* Ability to work any shift between the hours of 5:00AM PST and 11:00PM PST
* Must be able to work Saturdays and Sundays
* Proficiency in using a dialer and other computer applications is a huge plus
* To perform this job successfully, a dedicated quiet home office/workspace is needed with stable internet connection. A home-based system test will be required to ensure speed and quality match company requirements. Cost for internet and/or phone service/equipment will not be reimbursable. arenaflex will provide equipment: desktop, monitor, keyboard, mouse, and headset
**Training Schedule**
* 7am - 3pm PST | Monday - Friday
* Start Date: October 18th, 2024
**Post-Training Schedule**
* TBD - between the hours of 5am - 11pm PST
* Monday - Friday with the ability to work Saturday and Sunday if needed
**Compensation and Benefits**
* Pay Rate: $18/hour
* Comprehensive training program to ensure your success in the role
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Flexible scheduling to accommodate your needs
**Equal Employment Opportunity and Harassment Statement**
arenaflex provides equal employment opportunities (EEO) to all applicants, contractors, and employees without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. This policy applies to all terms and conditions of work, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
arenaflex expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of arenaflex's contractors and employees to perform their job duties may result in discipline up to and including discharge.
**About arenaflex**
arenaflex is a customer experience (CX) marketplace that partners with nation's top brands and companies through a suite of talent solutions that range from building out remote support teams to identifying a direct hire - all by sourcing from their remarkable and diverse talent community. As a mission-centric company, we have a proven track record of generating thousands of remote job opportunities and have significantly improved the financial well-being of military families, generating over $40 million in economic impact.
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex.
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