As a highly skilled and customer-focused Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex, you will have the unique opportunity to engage with hundreds of customers who share a passion for live events. arenaflex is a leading online marketplace for live event tickets, and we pride ourselves on creating memorable experiences for all of our customers from the point of purchase until they enter the gates. As a key member of our team, you will be on the front lines of representing the arenaflex brand, helping to ensure that our fans get the right seats at the right price.
**About arenaflex**
arenaflex is a dynamic and innovative company that is revolutionizing the way people experience live events. With a passion for creating unforgettable experiences, we are committed to providing our customers with the best possible service. Our team is made up of dedicated and passionate individuals who are driven to make a difference in the lives of our customers. As a Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex, you will be part of a collaborative and supportive team that is dedicated to excellence.
**Key Responsibilities**
As a Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex, your key responsibilities will include:
* Handling customer contacts, promptly and professionally, via phone, email, and live chat
* Answering questions about purchases, orders, inventory, and upcoming events
* Supporting our customers proactively via phone, email, and live chat
* Utilizing internal and external technology to manage order fulfillment
* Being a team player and contributing to culture and growth
* Creating memorable experiences with customers who share our love for live events
**How Your Role Contributes to the Success of arenaflex**
As a Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex, your role will contribute to the success of our company in the following ways:
* Providing exceptional customer service and support to our customers
* Helping to build strong relationships with our customers and drive customer loyalty
* Contributing to the growth and development of our team and company
* Utilizing internal and external technology to improve our processes and efficiency
* Creating a positive and memorable experience for our customers
**How Your Role Expectations Will Progress as a Call Center Associate in the First 30, 90, and 180 Days**
As a Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex, your role expectations will progress as follows:
* **30 days in**: Complete new hire orientation, gaining the resources you need to be successful. Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers. Acclimate to team and company norms, business objectives, and arenaflex values. Gain access to and familiarize yourself with our accounts and internal systems. Shadow teammates and document what you have learned from observing and listening to their emails and calls.
* **90 days in**: Perform core responsibilities comfortably on your own. Maintain, harvest, and aid internal and external relationships to achieve progress and advance objectives. Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies. Understand service level expectations, KPIs, and other metrics to watch for.
* **180 days in**: Apply methods to execute individual tasks that positively impact the team. Play an active role in continued learnings to advance skill sets necessary for team goals. Handle front-line customer escalations and follow-ups. Feel empowered to participate in extracurricular projects that will contribute to the success of the organization.
**What You'll Bring**
As a Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex, you will bring the following skills and qualities:
* 1-2 years of customer service experience via phone, email, and live chat
* Team player mentality and drive to contribute to culture and growth
* Sense of curiosity to ask questions and keenness to improve upon work
* Passion for live events (sports, concerts, or theatre)
* Flexible schedule to work evenings, weekends, and holidays
* Excellent verbal and written communication skills
* Experience with Zendesk or similar help desk software
**Schedule**
As a Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex, you will work a hybrid schedule with 3 days in office and 2 days remote. Your specific schedule will be as follows:
* 1:30pm-10:00pm Thursday/Friday off
* 1:30pm-10:00pm Monday/Tuesday off
**Compensation**
As a Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex, you will receive the following compensation:
* $40,000 base salary with bi-annual bonuses and equity
* Training is fully paid
**Benefits**
As a Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex, you will enjoy the following benefits:
* Competitive compensation; bonus incentives and equity for all employees
* FLEX PTO; mental health days; medical, dental, and vision insurance
* 401K matching; monthly credits and discounts for attending live events
* Hybrid working model; and a variety of additional workplace perks
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about live events, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and to submit your application.
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