Experienced Customer Service Loyalty Champion II – Proactive Retention and Sales Expert for arenaflex
**Rewritten Job Description:**
Join arenaflex: Where Innovation Meets Customer Excellence
Are you ready to embark on a career journey that combines your passion for customer service with a drive for innovation and growth? Look no further than arenaflex, a leading provider of cutting-edge technology and services. As a Customer Service Loyalty Champion II, you'll play a vital role in delivering exceptional customer experiences, driving loyalty, and promoting arenaflex's products and services.
About arenaflex
arenaflex is a dynamic and forward-thinking organization that empowers people to live, work, and play by connecting them to what brings them joy. Our V Team is a community of like-minded individuals who share a passion for innovation, creativity, and impact. We believe that listening is where learning begins, and we strive to build trust and lift our communities through our actions.
About the Role
As a Customer Service Loyalty Champion II, you'll be responsible for resolving customer needs and preventing churn, emphasizing proactive measures in your day-to-day activities. You'll work from home in this remote role, with occasional in-person training and meetings. You'll be part of a dynamic team that anticipates, leads, and believes in the power of listening to drive customer satisfaction and loyalty.
Key Responsibilities:
- Handling and resolving escalated customer concerns that have varying levels of complexity.
- Turning every contact into a sale or save opportunity with a premium experience so customers will stay loyal to arenaflex.
- Embracing the Service Plus mindset by resolving customer concerns and future concerns.
- Growing the business, which includes completing a full end-to-end account analysis.
- Executing targeted loyalty and retention strategies for high-value and at-risk customers.
- Providing an exceptional experience by listening for bells of churn during conversations while leveraging historical reports.
- Navigating systems and utilizing available tools and resources to be self-sufficient and effectively provide all applicable offers available for the customers in your queue.
- Serving as a brand ambassador and advocate for your customers throughout every contact and highlighting all that arenaflex has to offer through our products and services.
- Applying business acumen to make informed decisions that balance customer satisfaction with cost-effectiveness.
- After resolving issues, identifying plans, products, and services that would suit customer needs to prevent future contacts.
What We're Looking For
To succeed in this role, you'll need to have:
- Bachelor's Degree or one or more years of customer service experience.
- One or more years of sales experience.
- Experience resolving complex customer issues (including escalations), billing, and/or handling product Q&A.
- A strong sales acumen with a track record of meeting or exceeding revenue and retention goals.
- Willingness to work a rotating schedule (shifts), including nights, weekends, and holidays, based on the needs of the business.
- You must meet all home office requirements, including a private workspace, minimum internet speed, and a desk for the required equipment provided.
Even better if you have:
- A degree.
- Experience troubleshooting customer's products and services and working knowledge of our network to position network solutions.
- Experience promoting and upselling products or services.
- One or more years of Retention experience.
Home Office Requirements
To work from home in this remote role, you'll need to meet the following requirements:
- You'll work from home in this remote role, with occasional in-person meetings and training.
- The home office must be located within the state of Florida and within a reasonable commute to the hub location specified on this job posting to attend training and periodic meetings as indicated by the business.
- Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you).
- A dedicated, quiet, and private workspace.
- arenaflex conducts periodic home audits via webcam to ensure your workspace meets requirements.
- Ability to self-manage in a remote work environment, including setting up company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections.
Equal Employment Opportunity
arenaflex is proud to be an equal opportunity employer and celebrates our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We strive for a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We're committed to a workplace where everyone feels valued, connected, and empowered to reach their potential and contribute their best.
Apply Now
If you're ready to join a dynamic team that's passionate about delivering exceptional customer experiences and driving innovation, apply now for the Customer Service Loyalty Champion II role at arenaflex.
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