Note: The job is a remote job and is open to candidates in USA. Digital Media Management (DMM), a Keywords Studios company, is a leading full-service digital agency specializing in social-first marketing. The Technology Operations Manager will support technology needs for global studios, manage systems, provide tech support, and leverage AI solutions to enhance business processes.
Responsibilities
- Manage and optimize the technology operations for 3 global studios within Keywords Studios
- Create and implement the technical infrastructure to support business needs and proactively solve for issues and bottlenecks in process and systems
- Collaborate with global IT teams on long-term technology processes, requirements and solutions
- Leverage AI and machine learning to build efficient processes across the business and workflows
- Partner with global infosec and privacy teams to ensure compliance with data protection, content security policies and processes
- Acts as administrator for the group’s business systems and creative production tools
- Serve as a thought leader on technology infrastructure, expansion and AI integration
- Provide user support for Mac and PC operating systems and assess equipment needs globally
- Troubleshoot technology related issues across the group
- Act as point of contact for clients regarding content security compliance
- Coordinate and manage services between current vendors and outside contractors
Skills
- 5+ years of relevant technical experience including Systems/Tool Implementation, Technology Planning, Tech Support, AI Integrations and Vendor Management
- Deep knowledge of creative production and business tools including Apple Business Manager, Google Workspace, Slack, Airtable, Frame.io, Adobe, Maxon, ServiceNow, Active Directory, etc
- Experience in leveraging AI and machine learning to build efficiency across technology workflows
- Strong communication skills and attention to detail
- Knowledgeable of Apple and PC products and machines
- Experience with content security management and compliance
- Excellent time and project management skills
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