Note: The job is a remote job and is open to candidates in USA. Princess Polly is a company focused on ecommerce and retail operations, seeking a Senior DC Operations Manager. This role is responsible for overseeing daily distribution center operations, ensuring efficient fulfillment, inventory management, and collaboration with third-party logistics partners.
Responsibilities
- Oversee daily DC operations including inbound receiving, outbound fulfillment, inventory control, returns processing, quality assurance, and retail allocations
- Ensure all ecommerce and retail orders are fulfilled accurately and within established service level agreements
- Monitor throughput, productivity, and operational performance to ensure consistent execution and scalability
- Coordinate DC scheduling and workload planning to support business demands, peak periods, promotions, product launches, and new store openings
- Maintain compliance with safety standards, operational procedures, and company policies
- Serve as the primary operational liaison between Princess Polly and third-party logistics providers
- Ensure 3PL partners have the tools, resources, forecasting, and information required to successfully execute fulfillment, inventory management, returns processing, and retail support activities
- Monitor and manage 3PL performance against SLAs, identifying opportunities for improvement and driving corrective actions where necessary
- Lead regular operational reviews with 3PL partners to address performance, capacity planning, process improvements, and business readiness
- Support scalability initiatives to ensure operational continuity during periods of rapid growth and increased demand
- Partner with Planning, Merchandising, and Supply Chain teams to ensure accurate inventory flow and replenishment strategies
- Maintain high levels of inventory accuracy through cycle count programs, discrepancy resolution, and process controls
- Oversee retail fulfillment activities, ensuring timely and accurate store allocations and replenishments
- Manage inventory-related issues and collaborate with internal teams and 3PL partners to resolve discrepancies efficiently
- Ensure returns are processed accurately and within established service standards
- Continuously evaluate workflows, labor utilization, space optimization, and operational procedures to identify improvement opportunities
- Develop and implement scalable processes that improve efficiency, accuracy, and service performance
- Establish reporting structures and operational metrics that provide visibility into key performance indicators and improvement initiatives
- Lead continuous improvement projects that enhance fulfillment speed, inventory accuracy, and overall operational effectiveness
- Drive adoption of best practices, technology solutions, and operational standards across DC operations
- Lead and develop operational teams through coaching, performance management, and succession planning
- Foster a culture of accountability, collaboration, safety, and continuous improvement
- Participate in cross-functional planning meetings and represent DC operations in key business discussions
- Provide regular operational reporting and performance updates to senior leadership
- Ensure alignment between DC operations, retail, ecommerce, customer experience, and corporate teams
Skills
- Bachelor's degree preferred in Supply Chain, Logistics, Business Administration, or related field
- 5+ years of experience in distribution center, logistics, supply chain, or warehouse operations leadership
- Experience managing third-party logistics (3PL) relationships and performance
- Strong understanding of ecommerce fulfillment, retail replenishment, inventory management, and returns processing
- Proven experience managing service level agreements, operational KPIs, and process improvement initiatives
- Proficiency with Warehouse Management Systems (WMS), inventory management platforms, and operational reporting tools
- Knowledge of warehouse safety standards, compliance requirements, and operational best practices
- Experience supporting both retail and ecommerce distribution operations
- Experience in high-growth retail, fashion, or omnichannel environments
- Lean, Six Sigma, or continuous improvement experience preferred
- Strong analytical and project management capabilities
Company Overview