Note: The job is a remote job and is open to candidates in USA. Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. The role involves leading MedTech customers through their clinical transformation by implementing Veeva Clinical applications and optimizing their Clinical Operations processes.
Responsibilities
- Lead MedTech customers through their clinical transformation via the implementation of Veeva Clinical applications
- Partner with customer SMEs and business leaders to analyze, develop, and implement Clinical Operations processes that solve business problems and support business needs with the Veeva Clinical (eTMF, CTMS, Payments, Site Connect, Study Training)
- Analyze and document current state business processes, identifying pain points and gaps in process or system functionality as areas of opportunity
- Define roll-out strategies for deployment of Veeva Clinical across global teams
- Serve as the primary customer liaison managing communication between project team, customer, and other internal stakeholders
- Represent Professional Services across multiple engagements and workstreams (e.g., solution design and configuration, data migration, systems integration, etc.)
- Mentor project team and junior consultants in the Professional Services organization
Skills
- 8+ years of experience implementing clinical systems and processes e.g. Clinical Trial Management systems, Investigator portals and study training solutions, optimizing business processes to create global efficiencies
- Working knowledge of life sciences compliance, clinical trial operations, day in the life business processes
- Ability to quickly understand business use cases and opportunities for change, to create corresponding process and business improvements ensuring that they align with Veeva Clinical best practices
- Experience implementing software systems with the ability to comprehend and translate business requirements and create corresponding solutions designs
- Proven expertise in customer leadership and mentoring of team member
- Demonstrated work history in stakeholder management, critical thinking skills, ability to conduct complex and technical communications in a wide variety of settings and audiences, and the determination to see customer success with solution implementation
- Ability to travel up to 50%
- Direct experience with systems such as Oracle Siebel, goBalto, BioClinica CTMS, Medidata Rave CTMS/Strategic Monitoring, Parexel IMPACT, Bio-Optronics Clinical Conductor, PhlexEView, Trial Interactive, DrugDev Site Selection and Payments, WingSpan eTMF and SiteZONE, Complion, Florence eBinders, Forte Oncore and eReg, Veeva Vault, NextDocs, Documentum, SharePoint, other clinical technologies
- Consulting experience, working with a major software vendor or process management consulting group
- Consulting experience
- Life Science, computer science, biochemical and mechanical engineers or related degree
- SaaS/Cloud experience
Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
Company Overview