Note: The job is a remote job and is open to candidates in USA. Samsara is the pioneer of the Connected Operations™ Cloud, helping organizations harness IoT data to improve their operations. The Sales Engineer will assist the Global Sales Team with technical inquiries, manage trials, and create software solutions while ensuring customer success through effective communication and support.
Responsibilities
- Assist the Global Sales Team with their technical inquiries and tasks by monitoring and maintaining an inbound question queue
- Assist with technical trials across Samsara’s Sales Engineering team as necessary to convey the value of a Samsara solution within a prospect’s operation
- Create software scripting solutions and integrations where appropriate to assist with technical proof of concepts
- Be available for internal Q&A from Samsara account teams requesting technical assistance on behalf of their customers
- Produce and manage digital content to assist with product learning, product adoption, hardware installation, and software configuration
- Update and manage internal hardware and software lab infrastructure, both in office and remote kits
- Coordinate and participate in new product testing activities
- Gather and highlight industry-specific customer use cases for Samsara solutions by working with technical sales teams
- Coordinate cross functional communication to ensure prospect sucess (RFP responses, Product Feature REquest management, Customer Support triaging, etc.)
Skills
- BS in Electrical Engineering, Computer Science, Mechanical Engineering, Industrial Engineering, or related discipline
- 1+ years experience working with customers in a pre-sales or support capacity
- Ability to explain complex technical concepts to non-technical audiences
- Basic understanding of electronics and electrical systems
- Well-versed in one of the following: cloud software, networking, automation and control systems
- Experience tinkering with hardware gadgets, sensors, or vehicles is a plus
Benefits
- A combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company
- A flexible, employee-led remote model
- A professional development stipend
- Comprehensive health and parental leave plans
- Flexible Working
- Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements
- All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable
- Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities
- Please email [email protected] or click here if you require any reasonable accommodations throughout the recruiting process
Company Overview
Samsara is digitizing the world of physical operations. It was founded in 2015, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.samsara.com.