Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping organizations manage risk and enhance governance. The Solutions Engineer will partner with Sales to lead pre-sales activities, deliver software demonstrations, and translate customer challenges into compelling solutions.
Responsibilities
- Partner with Sales to lead the full pre-sales lifecycle for small to mid-sized opportunities, helping customers understand how Diligent solves real-world risk, audit, and control management challenges
- Deliver independent, well-prepared, tailored software demonstrations that clearly articulate business value, while seeking coaching and feedback from senior team members for continuous improvement
- Engage confidently with stakeholders across Internal Audit, Risk, Compliance, IT, Controls, and Governance teams, owning day-to-day customer conversations and escalating to senior SEs for high-risk or complex topics as needed
- Translate customer pain points into clear solution narratives, including outcomes and success criteria, to support deal progression and closure
- Own the technical win for small to mid-sized opportunities, and contribute to the technical strategy on larger, multi-stakeholder deals in partnership with senior SEs
- Design and present solution architectures that align with customer objectives, operating models, and regulatory environments
- Articulate the cross-platform value of the Diligent One Platform and how it supports integrated Governance, Risk and Compliance programs across risk, audit, controls, and related workflows
- Collaborate with Product teams by capturing and relaying customer and domain feedback on product enhancements
- Independently run structured discovery sessions for your own opportunities, mapping requirements to Diligent solutions, defining POC or sandbox success criteria, and ensuring proposed solutions are implementation-ready, with guidance from senior SEs where needed
- Co-lead selected marketing initiatives such as webinars, industry events, and thought-leadership content
- Apply a solid working knowledge of risk and audit concepts in customer discussions to frame challenges and guide solution design, with mentorship from senior SEs as you deepen your expertise
- Maintain working familiarity with key regulatory and industry frameworks such as COSO ERM, COSO Internal Control, SOX, IIA Standards, ISO 27001, NIST, CMMC, and other relevant industry regulations and frameworks
- Build knowledge of core Risk & Audit functions, including Enterprise Risk Management, Internal Audit, Controls and Testing, Issue and Action Management, IT Risk, and reporting for executive and board stakeholders
- Maintain a strong working understanding of the Diligent platform, including core workflows, configuration options, reporting, and common integrations
- Configure and maintain demo and sandbox environments, ensuring they reflect current product capabilities and common customer use cases
- Confidently whiteboard end-to-end solution flows, data movements, and high-level architectures with both business and technical audiences, engaging senior SEs for deeper architectural or cross-pillar discussions
Skills
- 1–3 years of experience in Internal Audit, Risk Management, Controls, IT Risk, Compliance, GRC, or a related field, either in a customer-facing role or within industry
- Experience working with SaaS solutions, including demonstrated experience independently delivering demos or evaluations for at least one solution area, or a strong track record of quickly ramping on new SaaS platforms
- Strong presentation and communication skills, with the ability to simplify complex topics for non-technical audiences
- Comfortable partnering with Sales and contributing to commercial outcomes as part of a broader account team
- Curious, self-driven, and motivated to continuously deepen both technical and domain knowledge, with a growth mindset and openness to coaching and feedback
Benefits
- Diligent offers a flexible work environment
- Global days of service
- Comprehensive health benefits
- Meeting free days
- Generous time off policy
- Wellness programs
- Hybrid work model
- Work onsite at least 50% of the time if within a commuting distance to one of our Diligent office locations
Company Overview
Diligent is the largest GRC SaaS provider, with 1M users, across 23,000 organizations, valued at $7B+ and $500 million+ in revenue. It was founded in 2001, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is http://diligent.com.