Note: The job is a remote job and is open to candidates in USA. Metasys Technologies is seeking a PACS Administrator to provide remote technical support for HCUS customers. The role involves troubleshooting software and network issues, collaborating with teams to resolve complex problems, and maintaining documentation of solutions.
Responsibilities
- Assesses software and network related issues on customer systems and resolves those issues through remote troubleshooting
- Collaborate with internal and external groups on solving more complex technical issues
- Effectively document problems and solutions into a product knowledge database
- Learn and remain compliant with all regulatory and quality requirements
- Working outside of normal business hours, overtime and holidays may be required based on the needs of the business
- Handles other duties as assigned
- Maintain a high level of success with the team's Key Performance Indicators:
- Customer Satisfaction - measured on individual satisfaction factors
- Availability to answer calls, call handling, communication, and documentation skills
- Timely support case closures
- Completion of provided training
Skills
- Trade School Certification, 2 Year Degree, or Industry Experience Equivalent
- Superior communication and interpersonal skills, excellent phone manner
- Ability to achieve results and meet goals in a fast-paced, team environment
- Ability to make independent decisions based on interpretation of technology data and product knowledge
- Excellent organizational and multi-tasking skills
- Working knowledge of Windows OS (Microsoft Server 2012, 2016, 2019, 2022+), Networking, SQL Server and Oracle
- Knowledge of Synapse workflows and their implementations
- Knowledge in Synapse application front end
- Experience with clinical data transfer protocols and interfaces (HL7 and DICOM)
- Knowledge of medical informatics architecture (VMware and Storage Solutions)
- Industry-specific certifications in relevant technical background (Microsoft, VMware, Cisco, Security +, etc.)
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