Note: The job is a remote job and is open to candidates in USA. Maven Clinic is the world's largest virtual clinic for women and families, dedicated to improving healthcare access and outcomes. They are seeking a Clinical Quality Intern to support the Clinical Quality leadership team in executing projects and maintaining operational workflows that enhance care delivery.
Responsibilities
- Lead an end-to-end overhaul of the provider resource library, including auditing existing assets, reorganizing the taxonomy, refreshing clinical training content and scope of practice with internal SMEs, and establishing a sustainable maintenance guide
- Develop an operations playbook for FY engagement sessions by mapping the schedule, documenting stakeholder roles, creating standardized slide templates, and designing execution checklists for streamlined ramp-up
- You will also provide weekly operational support to maintain efficient clinical quality workflows. This includes triaging incoming JIRA and Zendesk tickets, assisting with monthly report preparation and QA checks, tracking meeting action items and follow-ups, and helping to coordinate quarterly planning
Skills
- Prior experience in clinical settings, healthcare administration, or public health research, with a baseline understanding of quality improvement (QI) methodologies
- Proficiency in Google Workspace, JIRA, and Zendesk, with a proactive approach to learning new digital tools and AI applications
- Strong written communication and ability to manage independent workstreams
- Strong analytical mindset with the ability to synthesize complex clinical information into clear, actionable resources for providers
- Strong organizational skills with the ability to manage multiple concurrent project streams and meet deadlines in a fast-paced environment
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