Note: The job is a remote job and is open to candidates in USA. Health Advocate is the nation’s leading provider of health advocacy and integrated benefits programs. As a Benefits Associate, you will guide members through their healthcare benefits, resolve issues, and ensure they make informed decisions about their health and financial needs.
Responsibilities
- Guide Members with Clarity & Confidence: Answer incoming calls and emails, providing clear explanations about benefits, costs, and provider options
- Be a Trusted Advisor: Help members compare benefits during open enrollment, life changes, and coverage updates, ensuring they make the best decisions for their health and financial needs
- Solve Problems with Compassion: Assist members in resolving benefit-related issues, researching plan details, and ensuring they receive the care they need
- Coordinate & Follow Up: Place outbound calls for issues requiring further research, ensuring members receive timely updates and resolutions
- Master the Details: Stay informed on commercial plans, Medicare coordination of benefits, and group health plan structures to provide accurate, up-to-date guidance
Skills
- At least one year of customer service or benefits experience
- Ability to listen, empathize, and explain complex topics clearly
- Ability to multi-task and manage inquiries efficiently
- Strong attention to detail
- Comfortable using MS Word, Excel, and internal systems
- Eager to learn about benefits administration, healthcare plans, and insurance coordination
- Strong concentration and attention to detail
- Critical thinking and problem-solving skills
- Effective verbal and written communication skills
Benefits
- Work from home opportunity
- Comprehensive Training & Equipment: We set you up for success with thorough onboarding, ongoing development, and all necessary work equipment.
- Career Growth & Development: Whether you’re starting fresh or looking to expand your expertise, we provide mentorship, training, and growth opportunities to help you advance.
- Robust medical, dental, vision, tuition assistance, a 401(k) with company match, PTO, and paid holidays
Company Overview
LanguageLine Solutions is the global langauage solutions provider of on-demand, spoken interpretation and translation services. It was founded in 1982, and is headquartered in Monterey, California, USA, with a workforce of 10001+ employees. Its website is https://www.languageline.com/.