Note: The job is a remote job and is open to candidates in USA. Fluid2Chip is a specialized technical services practice focused on high-density liquid cooling solutions. The Director of Field Operations & Service Delivery will lead operational efforts, ensuring effective execution, staffing, and performance across the organization while developing processes and infrastructure to support growth.
Responsibilities
- Provide visibility across active engagements — scope, schedule, risks, and priorities
- Ensure projects are progressing as planned and support teams in resolving issues quickly
- Reinforce consistency in delivery standards and execution across engagements
- Act as a central coordination point across a distributed field organization
- Build and implement repeatable processes, operating rhythms, and delivery standards
- Establish playbooks, communication cadences, and escalation paths
- Introduce structure into a fast-growing environment that has historically been less defined
- Continuously improve how work flows across teams and functions
- Contribute to and help drive:
- + Workforce planning and staffing strategy
- + Resource allocation and utilization
- + Backlog visibility and capacity alignment
- + Revenue forecasting and business planning
- Support the development and refinement of operational and financial models tied to growth
- Ensure the business has clear visibility into performance and forward-looking demand
- Own and/or support the operational components of proposals, including:
- + Staffing approach
- + Execution planning
- + Delivery readiness
- Ensure work is properly scoped and aligned with actual delivery capability
- Bring consistency and discipline to how commitments are made
- Provide oversight across delivery-related functions (e.g., staffing coordination, recruiting inputs, scheduling, execution support, etc.)
- Support existing owners by improving alignment, visibility, and execution consistency
- Identify gaps, bottlenecks, and risks across the organization and drive solutions
- Ensure decisions across functions align to overall business priorities
- Lead and support a distributed team of field professionals and team leads
- Reinforce accountability, professionalism, and execution discipline
- Conduct regular check-ins to understand performance, surface issues, and remove roadblocks
- Support hiring, onboarding, and development of team members
Skills
- Bachelor's degree in Engineering, Construction Management, Operations, Business, or related field — OR equivalent hands-on commissioning/field testing background in mission-critical or industrial environments
- PMP or equivalent operational credibility
- Experience in a field-based technical services environment, such as: Commissioning, QA/QC or field verification, Technical or engineering services, Specialty contracting or service delivery organizations
- Experience helping build or scale teams, processes, and delivery functions
- Strong operational instincts — ability to bring structure to a growing, evolving business
- Experience working across staffing, utilization, planning, and delivery execution
- Ability to operate across functions without direct ownership of each while driving alignment and accountability
- Experience leading distributed, field-based teams
- Strong business and operational acumen, including familiarity with capacity planning, backlog management, and revenue forecasting
- Experience contributing to or leading proposal planning and delivery readiness
- Background in high-growth or build-as-you-go environments, where processes and systems are developed over time
Benefits
- Choice of comprehensive medical plans (including two PPO-style plans and a HDHP w/ HSA option).
- Flex spending accounts (FSA).
- Dental and vision plans.
- Comprehensive medical, dental and vision benefits extended to spouse / domestic partner and dependent children up to age 26.
- 401k with company match and self-directed brokerage account option.
- PTO including additional paid time off during the last week of the year.
- Company paid life insurance coverage for employees and their eligible dependents.
- Short and long-term disability, AD&D coverage.
- Professional development opportunities, tuition reimbursement, and professional licensing assistance.
- Paid parental leave after one year of employment.
Company Overview
Fluid2Chip delivers critical startup and testing solutions for liquid-cooled data centers and advanced mechanical systems. It was founded in 2025, and is headquartered in , with a workforce of 2-10 employees. Its website is https://www.fluid2chip.com/.