At arenaflex, we're more than just a company – we're a community of innovators, thinkers, and problem-solvers who are passionate about making a difference in the world. We believe that everyone deserves to live, work, and play in a world where technology empowers and connects us all. As a Fiber Customer Support Analyst at arenaflex, you'll be at the forefront of this mission, providing exceptional technical support and customer service to our customers who rely on us for the best network and entertainment.
**About arenaflex**
arenaflex is a leading provider of innovative communication and technology solutions that power and empower how people live, work, and play. We're a community of people who anticipate, lead, and believe that listening is where learning begins. We come together in crisis and in celebration, lifting our communities and building trust in how we show up, everywhere and always. Our commitment to innovation, creativity, and impact drives us to deliver exceptional experiences to our customers, and we're looking for talented individuals like you to join our team.
**Your Role**
As a Fiber Customer Support Analyst at arenaflex, you'll be part of a tech support team in a call center, helping our Fios customers with their voice, data, and video services. You'll troubleshoot issues in hardware, software, applications, networks, or devices and answer customer technical questions. Your responsibilities will include:
* Answering incoming calls from customers with order inquiry and/or trouble reports
* Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
* Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
* Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
* Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
* Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
**What We're Looking For**
We're looking for individuals who are dedicated to customer service excellence, with amazing communication skills and a positive, professional attitude. You'll thrive in a fast-paced work environment and enjoy helping our customers connect to the digital world. Even better if you have:
* A related Associate Degree or 2+ years' relevant experience
* Technical support call center experience
**Essential Qualifications**
* High school diploma or equivalent required
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment and handle multiple priorities
* Basic knowledge of computer hardware and software
* Ability to learn and adapt to new technologies and processes
**Preferred Qualifications**
* Associate's degree in a related field (e.g., computer science, telecommunications)
* 2+ years' experience in a technical support role
* Experience with Fios or similar fiber-optic networks
* Knowledge of communication and networking components
**Skills and Competencies**
* Strong problem-solving and analytical skills
* Excellent communication and interpersonal skills
* Ability to work independently and as part of a team
* Basic knowledge of computer hardware and software
* Ability to learn and adapt to new technologies and processes
* Strong customer service skills and a positive, professional attitude
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:
* On-the-job training and mentorship
* Technical training and certification programs
* Leadership development programs
* Opportunities for advancement and career growth
**Work Environment and Company Culture**
As a remote employee, you'll work from home with occasional in-person trainings and meetings. Our company culture is built on the principles of innovation, creativity, and impact. We're a community of people who are passionate about making a difference in the world, and we're looking for individuals who share our values.
**Compensation and Benefits**
We offer a competitive compensation package, including:
* Salary range: $632.00 - $1,770.50 weekly (based on a full-time schedule)
* Incentive-based position with the potential to earn more
* Comprehensive benefits package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance
* Award-winning total rewards package
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer and celebrates our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
**How to Apply**
If you're passionate about delivering exceptional technical support and customer service, and you're looking for a challenging and rewarding career opportunity, we encourage you to apply. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
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