Note: The job is a remote job and is open to candidates in USA. Olli Health is a Series A funded healthtech startup modernizing home healthcare with advanced AI tools. They are seeking a proactive Customer Success Manager to lead onboarding, drive training and adoption, and build strong relationships with Home Health and Hospice customers.
Responsibilities
- Serve as the primary point of contact for assigned home health and hospice agencies
- Own training, onboarding and implementation from kickoff through successful rollout
- Build strong relationships with clinicians, QA teams, office staff, and leadership
- Drive product adoption and ensure customers are getting clear value from Olli Scribe
- Monitor usage and proactively identify risks, gaps, and opportunities
- Troubleshoot issues, answer questions, and guide customers through best practices
- Collect and synthesize customer feedback to inform Product and Engineering
- Partner cross-functionally with Product, Engineering, and Operations
- Help define and improve Customer Success processes as we scale
Skills
- Previous Home Health RN with OASIS visit field experience
- OASIS certified (HCS-O or COS-C)
- 2+ years in Customer Success, Implementation, Account Management, or similar roles
- Strong communicator: Clear, concise, and comfortable with a range of stakeholders
- Able to translate complex workflows into simple, actionable guidance
- High ownership and reliability: you follow through and get things done
- Comfortable in early-stage environments with ambiguity and fast change
- Equally strong in strategy and execution: you can think big and do the hands-on work
- Skilled at building trust with both clinical and operational teams
- Excited about improving healthcare and supporting clinicians
- Familiarity with EMRs, clinical workflows, or healthcare operations
- Experience at a startup or high-growth technology company
- Willingness to travel occasionally for onsite onboarding or customer visits
Company Overview