Note: The job is a remote job and is open to candidates in USA. TTEC is a global consulting, technology, and managed services company that focuses on delivering smarter customer experiences. As a Customer Service Representative, you will resolve escalated customer issues and ensure an exceptional experience through compassionate service and effective communication.
Responsibilities
- Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve their issues
Skills
- 6 months or more of customer services experience
- High school diploma or equivalent
- Recognize, apply and explain your product or service knowledge
- Computer experience
- High speed internet connection (>25mbps). A hardwired connection to your home router is required
- A quiet, private place in your home where you can work without background noise
Benefits
- Paid time off (PTO)
- Wellness and healthcare benefits
- Tuition reimbursement
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Individualized coaching and thousands of free courses to support your growth
Company Overview
Percepta is a global, contact services company that builds customer loyalty. It was founded in 2000, and is headquartered in Köln, Nordrhein-Westfalen, DEU, with a workforce of 1001-5000 employees. Its website is http://www.percepta.com.